Description

We’re looking for a Customer Support Specialist who will be the first point of contact for our Danish customers. If you are eager to learn and want to go above and beyond for our wonderful customers then this is for you!

You'll be responsible for supporting customers in all type of requests when they write or call with any questions or any issues. These requests you'll transmit to Product and Sales and work closely with them to help them understand the issues and the ideas the Customers are experiencing. You'll work very close with the Customer Success Team, who are more proactive and focused on proactively educating the customers & up-selling new features.

On a daily basis your job will be ensuring that our customers (Event & Marketing Managers in medium to Enterprise companies) succeed with the use of our Event platform.

Responsibilities

• Resolving customer enquiries from Danish and English speaking customers via chat, phone or a virtual meeting if necessary

• Reporting and prioritising customer requests

• Troubleshooting technical issues and working with your colleagues to make sure bugs, issues and support requests are reported in a timely manner

• Assuring fast response and keeping the customer informed about their inquiries

• Collaborating with Customer Success team and forwarding customer feedback to them

Requirements

• Native in Danish and fluent in English, other languages are seen as an advantage

• Experience in Customer Service, preferably in SaaS

• Flair for solving technical issues (IT, network, windows updates, etc.).

• Patient and interested in providing a great customer experience

• Tech savvy and willing to learn new programmes

• Good in multi-tasking and solving several issues simultaneously

• Great communication skills on the phone, email, and in-person

• Experience in working with a Customer Support tool (HubSpot, Intercom etc) is an advantage

Benefits

Compensation:

• Salary: Competitive compensation package

• Paid Holiday: 25 days’ holiday plus all bank holidays. Metropolitists, beach boys and mountaineers we salute you and pay you to go and explore the world.

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Work hours & holiday:

• Flexible working hours: Time is precious. Make it count. Morning person or night owl, this job is for you.

• Remote work allowed: You know how you perform best. Work from your couch, your favourite cafe or abroad when you feel like it.

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Gear:

• New tech gear: Laptop, Screen, Mouse, Keyboard & Headset. We got you covered.

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Social events / Modern Office:

• Social gatherings: Social gatherings and games virtually and in-person; hang out with your colleagues.

• Super central office: Your local office is your anchor point, thus, we placed it centrally at your convenience.

• Free coffee / tea: Get your caffeine fix to get you started and keep you going.

• Free office snacks: Peckish after lunch? We got your back with soft drinks, treats and fruit.

• Gamified office: If we’re not having fun, we’re doing it wrong. Join us for a game of ping pong, chess, foosball or Counter-Strike.

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Career & Mentorship:

• Proactive Mentoring: Intensive mentoring from a high-pedigree leadership team that will challenge you, build on your strengths and invest in your personal development

• Career Development Plan: We create a personal career development plan with and support proactively you in developing in the right direction.