We are looking for a competent Senior Customer Success Manager to proactively assist and grow our customer accounts in UK.
You'll be joining as our Senior Customer Success Manager, being the primary contact with our UK customers. Your role is proactive in nature and focused on constantly educating the customers, suggesting new ideas & formats that can help the customers succeed more. You will be responsible for commercially growing your Customer Accounts with additional support and services.
Delivering on-boardings & trainings of new clients
Deep understanding of the product in order to consult our customers in new event best practices for all their events
Being in daily contact with customers by proactively reaching out and initiating dialogues on the use of Tame
Identifying, reporting and prioritising customer requirements and requests
Assisting customers with technical dry-runs, giving recommendations and preparing the customer for a successful event
Collecting customer feedback and forwarding it to the Product
Capturing customer success stories and case studies
Educating clients and introducing them to new product releases
Improving Help Center articles
Keeping CRM updated with customer information and events
Actively collaborating with Customer Success team and other departments (i.e. Support, Sales, Product)
Performing other related duties as assigned
Native written and spoken English skills, any other languages are a plus
Proven experience in a similar customer success roles
Excellent communication/presentation skills and ability to build relationships with our customers
Good project management skills
Solid experience working with data, tasks and Customer Success systems (e.g. Intercom)
An ability to understand customers problems and proactively suggest solutions
BONUS: Previous Event Management Experience
BONUS: Experience in working in a SaaS company
Salary: Competitive compensation package
Paid Holiday: 25 days’ holiday plus all bank holidays. Metropolitists, beach boys and mountaineers we salute you and pay you to go and explore the world.
Work hours & holiday:
Flexible working hours: Time is precious. Make it count. Morning person or night owl, this job is for you.
Remote work allowed: You know how you perform best. Work from your couch, your favourite cafe or abroad when you feel like it.
New tech gear: Laptop, Screen, Mouse, Keyboard & Headset. We got you covered.
Social events / Modern Office:
Social gatherings: Social gatherings and games virtually and in-person; hang out with your colleagues.
Super central office: Your local office is your anchor point, thus, we placed it centrally at your convenience.
Free coffee / tea: Get your caffeine fix to get you started and keep you going.
Free office snacks: Peckish after lunch? We got your back with soft drinks, treats and fruit.
Gamified office: If we’re not having fun, we’re doing it wrong. Join us for a game of ping pong, chess, foosball or Counter-Strike.
Career & Mentorship:
Proactive Mentoring: Intensive mentoring from a high-pedigree leadership team that will challenge you, build on your strengths and invest in your personal development
Career Development Plan: We create a personal career development plan with and support proactively you in developing in the right direction.
This job comes with several perks and benefits
Enjoy a free catered lunch with your colleagues, every day.
Time is precious. Make it count. Morning person or night owl, this job is for you.
Get your caffeine fix to get you started and keep you going.
Easy access and treehugger friendly workplace.
Social gatherings and games; hang out with your colleagues.
Peckish after lunch? We got your back with soft drinks, treats and fruit.