Customer Success Hero - German Market

Salary Competitive

Hey! Bist du unser neues Team Mitglied im Team Germany? Wir freuen uns! 🇩🇪

We believe we have the nicest customers in the world. Bold statement - but do you feel like experiencing what we're talking about? Then join our expanding and vibrant Customer Success Team.

We are looking for a new addition to our international team, where you together with 54 dedicated and helpful colleagues will be our main point of contact for our worldwide customers. We are on the lookout for a happy, smiling and outgoing person, someone who speaks and writes fluent German and most importantly: You should love to be in contact with customers.

Being a Customer Success Hero at Hobbii involves taking care of our lovely customers on Hobbii.de by phone, chat, and email. We want to have the best customer service and you will, therefore, play a key role in achieving that. You will with your love and charm help our customers with everything from shipment details, product specifics and general questions about yarn, patterns and everything in between. 

What we need from you on day one;

  • Fluency in German - both spoken and written

  • You have most likely worked with CS before - either over the phone or face to face with customers

  • You get triggered when everything falls into place - and when a customers thanks you for the greatest service

  • It’s a huge advantage if you have a good knowledge of yarn - and if you knit/crochet yourself

  • Plus: The more languages you speak - the happier we'll be :-)

Your friends say you;

  • Love to speak with other people - you’re always the one, who starts new conversations with strangers

  • Are the one who can always see the silver lining

  • Are a good friend and great listener - the one they would call whenever things are really great or tricky

  • Always communicate fluently - you’re the one, who always know what to say

  • Are the one they come to for fair and good advice

Our promise to you

Working at Hobbii should be exciting, fun and meaningful. We’re achieving this by having an extremely talented and passionate team, who fundamentally believe that we're better together. We have a dedicated People & Culture team that spends all their time making sure that going to work doesn’t suck. In our Customer Success Team, we believe in a culture of constant learning, and therefore we strive to build a community, where every Customer Hero share knowledge and possible improvements within our team. 

And just to name a few perks -  we have breakfast, lunch, Friday bars, unlimited amounts of coffee and great parties. We are moving into a brand new office in Nordvest this Summer and can't wait to have some fun parties together when Covid allows!

 

Are you the one - Then hit the apply button!

Before you do, here are some tips. We would like to know who you are and the work you are proud of. So please share your resume, LinkedIn or anything else you find relevant.  

No cover letter or lengthy essay needed. We will get to know you through some questions in our application form.

Perks and benefits

This job comes with several perks and benefits

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Free office snacks
Free office snacks

Peckish after lunch? We got your back with soft drinks, treats and fruit.

Free friday beers
Free friday beers

Friday is something special, let's enjoy a beer together.

Healthcare insurance
Healthcare insurance

Break a leg! Seriously, we got you covered in our company healthcare plan.

See all 12 benefits

Working at
Hobbii

About five years ago, four tech entrepreneurs spotted a huge interest in yarn; they started to supply yarn and inspiration to knitting and crocheting enthusiasts around the world, and we haven’t looked back since. Today we have grown to become the fastest growing company in Denmark thanks to all our amazing colleagues and happy customers. Last year we shipped +1 million parcels from our warehouse in Greve. Behind the scenes we’re a team of 350 Hobsters enjoying the crazy growth journey we are on. Working at this pace means everything feels possible, there is no legacy and every day offers a dose of dopamine for making an impact. 

Read more about Hobbii

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