Customer Experience Associate

Salary Competitive

Scandinavian Biolabs ApS is built on the foundation of successful customer care and user experience. Hair loss can be an intimate and personal experience. We are responsible in making sure that customers know that they are not alone in their hair growth journey and that they can turn to us for any assistance they may need.


Customer care is in essence the backbone in growing the company as it would be your job to provide excellent service; accumulate and organize customer data; help innovate user experience; provide quick, effective solutions; and proactively engage with customer satisfaction to stipulate a high retention rate.


It is important to have our customers love both the products and the service so much that they keep coming back!


Requirements

  • Intermediate computer skills

  • Ability to multi-task and stay organized

  • Critical thinking and problem solving

  • Great communication skills

  • Experience working on a team

  • Ability to work quickly under pressure

  • Fluency in English

  • Bonus: Fluency in Danish or German


Responsibilities

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.

  • Responding promptly to customer inquiries.

  • Communicating with customers through various channels.

  • Acknowledging and resolving customer complaints.

  • Knowing our products inside and out so that you can answer questions.

  • Processing orders, forms, applications, and requests.

  • Keeping records of customer interactions, transactions, comments, and complaints.

  • Communicating and coordinating with colleagues as necessary.

  • Providing feedback on the efficiency of the customer service process.


Benefits

  • Gain transferrable experience

  • Exercise your people skills

  • Learn different communication mediums

  • Gain sales experience

  • Improve problem solving

  • Collaborate with a diverse team

  • Lunch, coffee, and snack will be prepared by the office manager and a professional chef


Scandinavian Biolabs is located on Lindgreens Allé 9 in Amager, and customer service operates between 9 a.m. to 5 p.m. on week days and limited service over the weekend.


Help us on our mission to achieve world-class customer care by applying now. We look forward to hearing from you!

For more information or questions please contact us at jonas@scandinavianbiolabs.com

Perks and benefits

This job comes with several perks and benefits

Free lunch
Free lunch

Enjoy a free catered lunch with your colleagues, every day.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Free office snacks
Free office snacks

Peckish after lunch? We got your back with soft drinks, treats and fruit.

Equity package
Equity package

Want to be a partner? Look no further.

See all 8 benefits

Working at
Scandinavian Biolabs ApS

Scandinavian Biolabs is a 100% Natural Bio-Cosmetics Company. With the use of 100% natural and vegan ingredients, we advocate innovation through plant-based ingredients and full transparency when it comes to producing our products. We are a small company founded by Blazar Capital. Our founding team combines consultants and entrepreneurs with extensive experience in growing niche ventures.

Read more about Scandinavian Biolabs ApS

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