Customer Support & Account Management Agent (French/German/Dutch Speaking)

Salary Competitive

Donkey Republic is looking for a new support crew member and account manager to make our riders feel like royalty! You will be an essential part of our QA, support and account management team. We are 15,000+ bicycles large, serving 1m+ customers in 10 large and another 50 smaller cities in Europe and we believe that Every Ride Counts. We demonstrate how bike-sharing can play a major role in urban mobility. We are looking forward to meeting you!


Donkey Republic is working to make bikes available everywhere around the world - and we need you! We are looking for an energetic software tester, support crew member and account manager to join our customer experience team.


As account manager, you are responsible to hold the contact to our business partners, reply to their questions, coordinate their requests and help them maintain and grow their bike fleets.

As software tester, you test our new app features and give feedback to our development team. You provide valuable insights and customer feedback and contribute crucially to the development and release of new app features.

As our support hero, you will solve problems and answer questions around the use of our app and bicycles, both via calls and emails. We use Zendesk as our support tool. The working days are Monday to Sunday from 9am to 5pm, with the possibility of longer working hours depending on the volume.


You will work in all three positions with changing emphasis, depending on the workload in the different areas. So if you like to apply and acquire a broad set of skills and to wear many hats, this job is for you!

This is a full time, paid position. Our peak season is from spring to autumn. The distribution of your shifts can vary from week to week. You are likely to work on weekends and public holidays, when most of our riders rent bikes from us.

 

We imagine you:

  • Are fluent in English and at least one of these languages: French, German or Dutch.

  • Can communicate in other languages, ideally in Spanish and Danish.

    • Any other language skill is an asset.

  • Experience in account management, software testing and translation are an asset.

  • Are a fast learner, both handling support and using mobile and web tools.

  • Like interacting with people and are always happy to help our riders, partners and our colleagues.

  • Enjoy tackling tricky issues.

  • Are detail-oriented and business-and service-minded.

  • Don't mind working on weekends and holidays.

  • Are creative and patient in solving problems.

  • Use your own laptop for work.

  • Are a nice and open-minded person, excited to meet your new colleagues.

  • Share a vision of making life in cities better for everyone!

 

What we offer:

  • A chance to work in a fast-paced, inspiring startup.

  • An entry-level position that gives you the chance to apply your language skills, learn new skills and tools and to develop your role in the company and in the team.

  • Lots of social activities (team outings, Friday bar, company trips, etc.).

  • An open and honest environment, where we put a lot of effort into building a great team.

 

Compensation: to be agreed according to your skills/experience.

 

Our office is next to Kongens Have and we have a nice tea and coffee selection… In summer, we sometimes enjoy a short lunch break dip in the refreshing harbour waters or a walk in the park.

For more information or questions please contact us at carmen@donkeyrepublic.com

Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Free office snacks
Free office snacks

Peckish after lunch? We got your back with soft drinks, treats and fruit.

Equity package
Equity package

Want to be a partner? Look no further.

See all 10 benefits

Working at
Donkey Republic

In 2015, we created an electronic lock and an automated, self-service bike-sharing system in a Copenhagen home basement. Since then, we’ve been taking that system on a ride around the world, while aiming to turn the bicycle into the hero of public transportation and a catalyst for greener, more liveable and less traffic-congested cities. Donkey Republic is a global bike-share service.The Donkey Republic app allows riders to find a bike nearby in many cities around the world, rent it, and unlock with the app 24/7. Donkey Republic aims to turn the bicycle into the hero of urban mobility and a catalyst for more liveable cities, happier people, and a healthier environment. Currently the company has 7000 bikes on the platform in 19 countries which have been ridden by over 160,000 users. We are a group of fierce cycling enthusiasts who work hard, challenge each other and learn fast to come up with innovative ways to solve today’s urban mobility challenges. Join the Donkey Squad.

Read more about Donkey Republic

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