Kundeservicemedarbejder - Fuldtid

Salary Competitive

Are you driven by creating a good and extraordinary customer experience? Do you like talking to people and are you willing to go out of your way to make them happy?

Then we want to meet you:)

 

Roccamore is a high-end shoe brand with an innovative online focus. We combine design and comfort by building orthopaedic insoles into feminine designed high heels.

 

We are currently looking for a new customer care colleague who can help our customers. You have a natural talent to create a good customer relationship and provide a great service. You are driven by creating a great service and are willing to go that extra mile to give our customers the best help. It is important that customers always leave a conversation with a smile on their faces.

 

Daily tasks:

-       Answer customers through emails, chat and phone

-       Create a good customer relationship

-       Advice and guide customers to find their perfect match

-       Answer Trustpilot

-       Handling of returns and exchange

-       Handling of reclamation from customers

 

To succeed in this position, you are:

-       Driven by making people happy

-       Fluent in Danish, both orally and in writing (module 5)

-       Quick and efficient in solving customer issues

-       Thrives in a fast-changing environment

-      Not scared of online systems like Shopify, Traede and ERP systems (experience here is a plus)

 

We offer:

-       A great working environment in the heart of Copenhagen

-       Amazing colleagues who are always ready to help

-       Working with a strong brand with great international potential

-       Salary according to qualifications and competencies

 

Starting: as soon as possible

The job is full time.

 

If you can see yourself in the position, we look forward to receiving your application and CV from you.

For more information or questions please contact us at work@roccamore.com

Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Skill development
Skill development

We want to take you from good to great.

Central office
Central office

Your local office is your anchor point, thus, we placed it centrally at your convenience.

Working at
Roccamore

Roccamore is a high-end shoe brand with an innovative online focus. We combine design and comfort by building orthopedic insoles into feminine designed high heels. We are an international team of 15 people with a high energy, strong drive and a lot of weird hobbies. We work closely together, move fast and have a lot of fun in the process. Our office language is English, and we’re located in the city center.

Read more about Roccamore

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