Salary Competitive

Falcon.io joined the Cision family in January 2019, and together we help brands build better relationships with their customers. The team at Falcon.io is looking for an Account Manager with a specific focus of managing our existing customers across EU including renewal negotiation, up-selling and especially cross-selling, with a strong emphasis on forging long-term relationships. You will drive the growth of the accounts by challenging the way our customers do their business and promote how Falcon.io's service fits into that new way of operating.

You would be a great fit if you are comfortable in standing your ground and challenging the status quo of your customer in negotiation situations along with a sound business acumen. You are able to view industries and markets through new perspectives and to present it in a way that makes the customer go: “I have never thought about it like that!”. You are a driven sales person with a unique hunter profile and a can-do attitude that strives to always hit your goals.

What you'll do:

  • Drive the growth of and build a long-term relationship with our existing EU customer accounts.

  • Advise existing clients on best practices that will drive ROI.

  • Maintain constant contact from initial on-boarding process through negotiation of renewal.

  • Challenge the status quo on our current customers while also taking ownership of contract renewals.

  • Collaborate with the Customer Success team to retain your own portfolio of clients.

What you have:

  • Skills that makes you comfortable interacting with all levels of clients from C-Level to operational employees.

  • Native or near-to-native English skills. Other EU languages would be strong advantage.

  • Drive and ambition to achieve your quarterly sales quotas.

  • Structured approach of managing multiple accounts at the same time.

  • Previous experience in a similar SaaS Account Management role.

  • Outstanding phone etiquette with ability to quickly forge professional relationships.

  • Knowledge and proficiency of Social Media and Web 2.0 

  • New business sales experience (ideally within software / SaaS) is an advantage.

What we offer:

  • A competitive salary package with a solid base and a commission model that is designed to ignite you

  • A thorough on-boarding programme giving you the skills you need to succeed 

  • An office space housed in the old Danish Design Center, directly opposite Tivoli Gardens in central Copenhagen 

  • MacBook and iPhone with a subscription plan  

  • Pension and health insurance - because we believe prevention is better than cure

  • Catered lunch, and healthy (and not so healthy!) snacks & drinks

  • An open, informal and multinational working environment defined by high levels of personal responsibility 

  • Friday bars and other regular social events

For more information or questions please contact us at paola.koycheva@falcon.io

Perks and benefits

This job comes with several perks and benefits

Gamified office
Gamified office

If we’re not having fun, we’re doing it wrong. Join us for a game of ping pong, chess or Counter-Strike.

Central office
Central office

Your local office is your anchor point, thus, we placed it centrally at your convenience.

Work life balance
Work life balance

Carve out time for your kids, friends and personal cider projects.

New tech gear
New tech gear

Are you a true Tech Savvy? Macbook, trackpad, you name it, we get you covered.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

See all 15 benefits

Working at
Falcon.io

Falcon.io offers a unified SaaS platform for social media listening, engaging, publishing, measuring and management. We help our enterprise clients to explore the full potential of social media marketing and instill a social-first thought process in their employees. In January 2019 we joined the Cision family, and together we help brands build better relationships with their customers. Falcon.io has achieved great international traction in the market, with its technology endorsed by partnerships with Facebook, Twitter, Linkedin and Instagram. Our diverse and global client portfolio includes Carlsberg, Tiger, IWC Watches, Coca-Cola and many more. We launched in Copenhagen in 2010 under our CEO Ulrik Bo Larsen. Today we also have offices in New York, Berlin, Budapest, Sofia and Melbourne. With 6 offices across the globe and over 50 nationalities, at Falcon.io we’re a highly diverse team always hunting for passionate and curious people who want to be part of a fast-paced, high-energy environment! Falcon.io has an ethos of encouraging autonomy, ambition, boldness and experimentation. We value open people who take initiative and aren’t afraid to fail, learn from mistakes, adjust, and try to get better at what they do every day. You can meet us anywhere on Facebook, Twitter, Instagram and LinkedIn. Drop by anytime, we’d love to talk!

Read more about Falcon.io

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