German Customer Success Manager

Salary Competitive

German Customer Success Manager for Moonboon Baby Studio!

 

Moonboon is a fast-growing company that produce and sell high quality baby products. We are proud to produce and sell sustainable and organic products all designed and tested in Denmark.

 

We are now tapping into the German market and to get our journey started successfully, we are expanding our German team and are looking for a German speaking customer caring colleague that is excited about jumping on board.

 

Your primary role will be to handle our growing German, Swizz and Austrian customer base. We are very keen on delivering a top-shelf, hands on service. In order to do that, we need someone who understands the needs of our customers and our vision as company in a steep scaling phase.

 

Would you like to have a career-defining opportunity to conquer the German market with an iconic Danish company, product and working environment? A place you will be happy, proud and excited to roll up your sleeves every day.

 

SPECIFIC JOB TASKS:

  • Handling incoming customer request through E-Mail, Chat and Phone

  • Communicate on other third-party platforms

  • Operating our return processes

  • Working closely with our logistic partners

 

 

ABOUT YOU:

You are native German with a drive to be the best at what you do. You take responsibility for your areas of accountability and are proactive in your work life. With open eyes and ears, you are eager to give input on optimizing our processes so we can give our customers the best experience possible.

 

You have a background of 2-3 years of customer support in an e-commerce environment.

Ideally, you have knowledge about baby equipment.

 

WHAT WE OFFER:

A full-time position in a fast-growing startup company that’s expanding globally. We’re a small but tightknit company with a casual work environment. On top of that, we offer free lunch, coffee, drinks, and snacks. All that in a beautiful office right in the heart of Copenhagen. Competitive salary.

 

We’ll be doing interviews as the applications come in. Please send your CV and application no later than April 2021.

 

We are looking forward to hearing from you!

For more information or questions please contact us at philipp@moonboon.de

Perks and benefits

This job comes with several perks and benefits

Free office snacks
Free office snacks

Peckish after lunch? We got your back with soft drinks, treats and fruit.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Free lunch
Free lunch

Enjoy a free catered lunch with your colleagues, every day.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Free friday beers
Free friday beers

Friday is something special, let's enjoy a beer together.

See all 8 benefits

Working at
Moonboon Aps

Moonboon Baby Studio produces quality baby equipment, made from organic and sustainable materials. All our products are designed in Denmark with a keen focus on design and usability in mind. The company was founded in 2018 by Marie Grew - a first time mother, who after the birth of her son, found her options for baby equipment lacking in quality and accessibility. We produce baby hammocks made from organic cotton, motors that automize the cradling motion of the baby hammocks and GOTS-certified baby bedding and textiles.

Read more about Moonboon Aps

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