Customer Relations Specialist

Salary Competitive
Equity To be negotiated

There are 1.2 billion young people (aged 15-24) in the world. 1 billion of them want an extra job but can’t find one. 

That’s why we created Yepstr and today we are Sweden's largest and fastest growing platform for typical teenage-jobs (babysitting etc.). With revenues growing 10x since 2020 we are growing our team to prepare for going international. 

In fact by 2025 we will be the world’s largest employer of young people and by 2030 we will have helped more than 100 million young people to their first jobs.

Are you our unicorn? Because we are looking for a dynamic and versatile person who is both good at communications as well as sales. Someone who enjoys writing and also picking up the phone and actually talking to our users to understand their needs. You will be a fundamental member of the team being the closest to our end users.

Responsibilities:

  • Call and guide users with end goal of increasing conversion rates

  • Provide world class support through phone and chat

  • Reporting and procedures - setting up reporting and KPIs in an analytical manner focussed on conversion and retention

  • Content creation for blog and articles with focus on our customers

We are looking for someone who:

  • Previous experience in Customer Service

  • Likes to speak to new people and finding solutions to their problems

  • Independent and does not hesitate to take initiative

  • Native Swedish since this is our customer communications language

  • Good writing skills

What we offer you

We offer a modern office in central Stockholm (Gamla Stan) right next to the water. The office is ours (not a typical shared office space), meaning that we have full control over what we want it to be like.

Furthermore, we can guarantee that you will work with some of the smartest, most ambitious people in the startup sector in Sweden. We are all focused on the same goal – making Yepstr the best thing that’s come out of Sweden since flatpacked furniture and fish roe in a tube (Kaviar). To find out a bit more about us visit www.yepstr.com!

Or check out a brief video here explaining a bit more about what we’re building: https://youtu.be/nwtG7iO7axU 

Location

Yepstr HQ is located in Stockholm, but you don't necessarily have to be. We have a well developed remote culture and we value skills, drive and thirst for knowledge over proximity to the office. The only thing we do require is that you live in a neighboring timezone. If you are reading this and do live in Sweden, we have a beautiful office in Gamla Stan that we'd love for you to come visit.


For more information or questions please contact us at recruiting@yepstr.com or phone number 0701412969

Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Free office snacks
Free office snacks

Peckish after lunch? We got your back with soft drinks, treats and fruit.

Maternity / paternity leave
Maternity / paternity leave

Kids are the future, go spend time with them.

See all 11 benefits

Working at
Yepstr

There are nearly 1.2 billion young people (aged 15-24) in the world. 1 billion of them want an extra job. Until now, no other company has made this problem their own. Our vision is to be the world's largest by 2025, and by 2030 we will have helped 100 million young people to their first jobs. Today Yepstr is Sweden's largest platform for simple and safe teenage-jobs like babysitting, tutoring and dog-minding.

Read more about Yepstr

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