Wanted: Customer Success Manager (German Speaking)

Are you an ambitious customer success manager with 1-2 years of customer service or sales experience on the lookout for your next career opportunity?

Would you like to be part of one of Europe's most exciting startups where every day brings new challenges and the learning never ends?

Ocean.io are on a mission to change the way sales and marketing teams operate, and we're looking for talented people like you to help us.

The Role

We’ve come a long way in a short amount of time with the Ocean.io platform. As our platform is expanding its international customer base, we are preparing to increase focus on activation, retention, and overall customer success. As such, you’ll play a central role in the growth and development of our company.

As a Customer Success Manager, your tasks include:

• Maintaining an excellent after-sales customer journey

• Successfully upselling existing customers and discovering new revenue opportunities

• Advocating customers’ needs back to our product team

• Monitoring and improving our customer success processes and tools

As you can read, versatility and willingness to take on a challenge are required in this job role as it’s not a classic Customer Success Specialist role. If you’re the right fit, we can ensure you will flourish and gain rapid personal growth, working in our company.

Our ideal candidate is someone that:

• Thrives in a social role and gains energy from talking to our awesome customers;

• Brings a self-starter attitude to work every day and dares to take initiative;

• Has exceptional communication skills and is collaborative between departments;

• Enjoys versatility in their daily tasks and is willing to help drive changes throughout the company;

• Is highly organized and detail-oriented;

• Has a minimum of 1-2 years of experience in Customer Success, Account Management or Sales;

• Preferably has experience in online marketing or software industries;

• Is fluent or native in German and English; Danish is not required;

Why Ocean?

Ignore the gimmicky perks and benefits below this job description. You should come and work for Ocean because we're at the beginning of an exciting journey and it's going to be one hell of a ride that you don't want to miss.

We also don't want to be known as a startup that hires and fires, so the ongoing support and development of our employees is a priority.

At Ocean, we believe that coaching and developing our people is much more powerful than micro-managing them, so you can expect to be treated as an adult and given plenty of opportunities to grow.

This role can be based either in our Berlin office or Copenhagen headquarters.