Customer Success Manager (Germany)

Salary Competitive

Wanted: Customer Success Manager (German Speaking)

Are you an ambitious customer success manager with 1-2 years of customer service or sales experience on the lookout for your next career opportunity?

Would you like to be part of one of Europe's most exciting startups where every day brings new challenges and the learning never ends?

Ocean.io are on a mission to change the way sales and marketing teams operate, and we're looking for talented people like you to help us.


The Role

We’ve come a long way in a short amount of time with the Ocean.io platform. As our platform is expanding its international customer base, we are preparing to increase focus on activation, retention, and overall customer success. As such, you’ll play a central role in the growth and development of our company.


As a Customer Success Manager, your tasks include:

  • Maintaining an excellent after-sales customer journey

  • Successfully upselling existing customers and discovering new revenue opportunities

  • Advocating customers’ needs back to our product team

  • Monitoring and improving our customer success processes and tools

As you can read, versatility and willingness to take on a challenge are required in this job role as it’s not a classic Customer Success Specialist role. If you’re the right fit, we can ensure you will flourish and gain rapid personal growth, working in our company.


Our ideal candidate is someone that:

  • Thrives in a social role and gains energy from talking to our awesome customers;

  • Brings a self-starter attitude to work every day and dares to take initiative;

  • Has exceptional communication skills and is collaborative between departments;

  • Enjoys versatility in their daily tasks and is willing to help drive changes throughout the company;

  • Is highly organized and detail-oriented;

  • Has a minimum of 1-2 years of experience in Customer Success, Account Management or Sales;

  • Preferably has experience in online marketing or software industries;

  • Is fluent or native in German and English; Danish is not required;


Why Ocean?

Ignore the gimmicky perks and benefits below this job description. You should come and work for Ocean because we're at the beginning of an exciting journey and it's going to be one hell of a ride that you don't want to miss.

We also don't want to be known as a startup that hires and fires, so the ongoing support and development of our employees is a priority.

At Ocean, we believe that coaching and developing our people is much more powerful than micro-managing them, so you can expect to be treated as an adult and given plenty of opportunities to grow.


This role can be based either in our Berlin office or Copenhagen headquarters.

For more information or questions please contact us at dcw@ocean.io

Perks and benefits

This job comes with several perks and benefits

Free lunch
Free lunch

Enjoy a free catered lunch with your colleagues, every day.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Free office snacks
Free office snacks

Peckish after lunch? We got your back with soft drinks, treats and fruit.

Free friday beers
Free friday beers

Friday is something special, let's enjoy a beer together.

See all 10 benefits

Working at
Ocean ApS

Ocean.io is the next generation of Account-Based Marketing. We've spent years building completely new technology using big data and AI to help with the growing complexity of the Sales and Marketing world. Our software empowers sales and marketing teams to reach the right audience with the right message. With our account-based everything approach, we're helping companies break down the barriers between sales and marketing and enabling them to focus on the bottom line, instead of wasting resources on manual processes. Join us!

Read more about Ocean ApS

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