Where: Denmark 🇩🇰

What: Customer support, customer relationships, etc.

Why: We believe great support is just as important as great technology. Helping our customers get a good start at Pento and worry less about payroll is a crucial part of what we offer, and great onboarding and support is a big part of this.

The role ✨

We're looking for someone who's organised and good with people, who cares about the customer's experience as much as they care about getting their work done.

You will be at the front row, talking to our new and existing customers. Alongside our Customer Success Team, you will ensure they get the best out of Pento.

This is a great opportunity if you deeply believe providing a great customer experience is the most important goal for a company.

What will you be doing? 💼

• Your number one priority will be to make sure our customers are satisfied by providing amazing, personal customer support;

• You will onboard new customers to the Pento platform as well as be the first point of contact for existing customers;

• You will help customers navigate the platform and with their payroll queries;

• You will answer all questions they might have either via Intercom, phone or email;

• If there is a question you can't immediately answer, which might need to be further investigated, you will consistently ensure customers are kept informed of progress at each stage. You might not have all the answers (yet), but you are a champion for consistent communication;

• You will provide the product team with customer feedback so we can continue to build the best payroll product the world has ever seen 😍

   

Who are we looking for? 👀

• You are a proficient Danish speaker, bonus points if you are also a proficient English speaker;

• Your (written and verbal) grammar is impeccable – our standards are sky high!

• You have payroll experience and a solid understanding of Danish legislation;

• You might have experience with supporting customers in another SaaS company;

• You are a multitasker, good at managing your time and prioritising - nothing puts you in a good mood as much as completing your to-do-list;

• You like to explore and use new tech to optimise your workflow, and are happy to try out new things.

   

About us 👋

At Pento we're building a better, faster, and more modern way for companies to run and automate payroll. We're looking for a Customer Success Representative to help us build great relationships with our customers, and provide them with world-class onboarding and support.

We've raised a $2.8m seed investment from some of Europe's best investors, and we're now looking for new teammates to join our growing team.

What is Pento? 🤔

We're a technology company, not an accountancy, payroll bureau, or similar. We build beautiful payroll software that automates all manual workflows and we usually help companies cut 50-80% off the time they spend on payroll. That means no spreadsheets, no manual bank transfers, no e-mails, and no manual work. We've built an easy-to-use software product, that does all of this automatically. Our customers usually run payroll internally, but rely on us to give them world-class payroll support in case they have any questions - that's where you come in!

You can see a quick video by our co-founder and CEO, Jonas, here:

https://www.loom.com/share/097d8d66ec2a474b8aba93e24c88b6cb

Our team 💚

You can learn more about what we are all about here:

https://www.notion.so/pento/Pento-Home-e910ee40475748fe84b71f3af40c2499

We're a remote-first company and a diverse group of people. We believe in inclusiveness and are committed to building a team as diverse as the people we create our product for, representing a variety of backgrounds, perspectives, and skills.

We welcome applications for everyone – regardless of gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

We don't believe hiring is a tick boxing exercise, so if you feel you don't match the job description 100%, but would still be a great fit for the role, please get in touch!