Student Job: Danish/Dutch/German/French Speaking CX support agent (mainly weekends)

Salary Competitive

Donkey Republic is looking for a student CX support agent to make our riders and partners feel like royalty!


Join Donkey Republic!

We are 15,000+ bicycles large, serving 1m+ customers in 10 large and another 50 smaller cities in Europe and we believe that Every Ride Counts. We demonstrate how bike-sharing can play a major role in urban mobility. We are looking forward to meeting you!

Donkey Republic is working to make bikes available everywhere around the world - and we need you!  We are looking for an energetic rider and partner support agent to join our customer experience team.


Be our next CX hero!

As our support hero, you will solve problems and answer questions around the use of our app and bicycles, both via calls, chat and emails. We use Zendesk as our support tool. Apart from customer support, you may help our business partners, where you are responsible to maintain the contact, reply to their questions, coordinate their requests and help them maintain and grow their bike fleets. You will work in both areas with changing emphasis, depending on the workload in the respective areas.


This is an hour based paid student position. Our peak season is from spring to autumn, where you may work more shifts than in the low season. Our customer support is available 7 days / week, so the work days are between Monday and Sunday, with working hours between 8am and 7pm. The majority of your shifts will be on weekends and public holidays, when most of our riders rent bikes from us. The distribution of your work hours can vary from week to week and day to day, in coordination with the other members of the support crew and according to the current support volume.


 

We imagine you:

  • Are fluent in English and Danish, as well as in either French, Dutch or German.

    • Knowledge in Spanish, Hungarian, Finnish, Swedish or Greek is an asset.

  • Don't mind working on weekends and holidays.

  • Are a bachelor or master student

  • Are a fast learner, both handling busy support and using mobile and web tools.

  • Like interacting with people and are always happy to help our riders, partners and our colleagues.

  • Enjoy using your language skills

  • Don't mind repetitive work and high support volume during the peak season.

  • Are detail-oriented and business-and service-minded.

  • Are creative and patient in solving problems.

  • Use your own laptop for work.

  • Are a nice and open-minded person, excited to (e-)meet your new colleagues.

  • Share a vision of making life in cities better for everyone!

 

What we offer:

  • A chance to work in a fast-paced, inspiring startup.

  • A flexible student position that gives you the chance to apply your language skills, learn new skills and tools

  • An open and honest environment, where we put a lot of effort into building a great team.

  • Currently, we are working in home office, but once it will be possible again, we hope to return to our nice office in the center of Copenhagen and revive our very nice office atmosphere with snacks, team breakfasts and social events.

 

Compensation: to be agreed according to your skills/experience.

 

Our office is next to Kongens Have and we have a nice tea and coffee selection… In summer, we sometimes enjoy a short after lunch walk in the park.

 

We're looking forward to meeting you! 


Please apply through The Hub only. 


For more information or questions please contact us at carmen@donkeyrepublic.com

Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Free office snacks
Free office snacks

Peckish after lunch? We got your back with soft drinks, treats and fruit.

Equity package
Equity package

Want to be a partner? Look no further.

See all 10 benefits

Working at
Donkey Republic

In 2015, we created an electronic lock and an automated, self-service bike-sharing system in a Copenhagen home basement. Since then, we’ve been taking that system on a ride around the world, while aiming to turn the bicycle into the hero of public transportation and a catalyst for greener, more liveable and less traffic-congested cities. Donkey Republic is a global bike-share service.The Donkey Republic app allows riders to find a bike nearby in many cities around the world, rent it, and unlock with the app 24/7. Donkey Republic aims to turn the bicycle into the hero of urban mobility and a catalyst for more liveable cities, happier people, and a healthier environment. Currently the company has 7000 bikes on the platform in 19 countries which have been ridden by over 160,000 users. We are a group of fierce cycling enthusiasts who work hard, challenge each other and learn fast to come up with innovative ways to solve today’s urban mobility challenges. Join the Donkey Squad.

Read more about Donkey Republic

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