Customer Service Agent - Finnish speaker

Salary Competitive

We’re a green provider of electrical free-float short term car rental. GreenMobility A/S operates around 1000 cars across major cities in northern Europe. We offer users with simple, flexible and sustainable transportation. The cars are located, booked and unlocked with our app. Users pay per use and simply leave the car at any destination within our zones. GreenMobility is listed on Nasdaq and have 80 employees.


Do you want to use your sense of overview and good spirit to assist with making the green transition run smoothly? We’re looking for a finnish speaking part time customer service agent with the potential to help with marketing and communications too.

As part of our customer service team you will be among young and dynamic colleagues. Here we work as a team and help the customers with their challenges. You do so through email, telephone, and chat. Besides assisting our many users with small and large problems around our service, there’s still room for fun, competitions and to end the week with a beer with your colleagues. Are you on a gap year, or studying, then this might be the relevant job you’re looking for.

You must speak Finnish and preferably also Swedish for this role. The customer service team consists of 4 fulltime employees and around 8 part time. We service the danish, swedish and soon also finnish cities. Our office in in central Copenhagen.

The customers primary touchpoint is our customer service. They’ll contact us if they experience technical issues, find things in the car or simply have questions to how things work.

Ideally you'll be working closely with marketing and communications for Finland as well.


Coordination

You and your colleagues are responsible for a lot of coordination around our fleet of cars. You have the overview of where cars are located, their status and know which cars need charging etc. You’ll brief the Street Runner Team on their tasks, so the fleet is optimized at all time.

 

Empathy and overview

To excel in the role, you have a healthy amount of empathy and the ability to keep a cool head under pressure through calm overview. You will be your best when customers get the service they need and can get driving happily.

– In Finnish and English – and preferably also Swedish or subsequently Danish.

-  You are thorough, so all cars and open cases are in order before you end your shift.

- You know your way around IT systems.

- You like a fast-paced environment with a lot of positive change happening all the time.

  

Schedule

Work hours for this role are typically 8-16 Copenhagen time. Weekend shifts might also occur depending on peak usage on the finnish market. We are very flexible in swapping shifts and helping each other out.

 

Interested?

Questions about the role can be directed to our CMO, Steffen W. Frølund. Send us a short text and resume and we’ll invite you to a talk if you look promising. We’ll hire as we find the right person.

For more information or questions please contact us at sf@greenmobility.com or phone number 23293892

Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Central office
Central office

Your local office is your anchor point, thus, we placed it centrally at your convenience.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Working at
GreenMobility

We’re a green provider of electrical free-float short term car rental. GreenMobility A/S operates around 1000 cars across major cities in northern Europe. We offer users with simple, flexible and sustainable transportation. The cars are located, booked and unlocked with our app. Users pay per use and simply leave the car at any destination within our zones. GreenMobility is listed on Nasdaq First North and have 80 employees.

Read more about GreenMobility

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