Junior Tech Support Delivery

Salary Competitive

The job as Junior Tech Support Delivery is a challenging role requiring a careful balance between the client’s needs wants, and priorities.  

You play a crucial role in client satisfaction and retention as well as potentially bringing in new business as part of supporting existing solutions. Junior Tech Support Delivery is the bridge between clients and internal stakeholders in communicating enhancements and providing solutions.  

As a person, you are organised, energetic, and pragmatic managing the balance of keeping both the customer and the agency satisfied. You are the internal voice of the customer. You will be given the responsibility of one or more clients, and serve as the primary point of contact for the customer regarding client support. You will also represent the client’s perspective at internal meetings. 


Key skills/competencies 


Commercial 

  • Identify potential business based on client support needs 

  • Explore the possibility to build retention budgets toward client support needs 

  • Explore the possibility to sell in client support toward both customers and their affiliated agencies  


Technical Skills 

Interest within Web developer concerning 

  • HTML 

  • CSS 

  • JavaScript 

Interest within following technologies: 

  • Web Components (lit-element)  

  • Redux  

  • Webpack  

  • NodeJS 

 

Client management 

  • Competent to pro-actively discuss client challenges and issues (and suggest solutions) 

  • Able to build and develop support relationships with clients 

  • Active communicator 

  • Keep audience’s attention during training activities  

  • Experience and knowledgeable in using client support portals such as Freshdesk  


Project management 

  • Competent to plan, lead, implement and communicate solutions to clients 

  • Take the lead on client support needs 

  • Ability to manage internal teams and internal delegate tasks 

  • Able to use JIRA and create a ticket here 


New Business/innovation 

  • Communicate client ideas, needs, and solutions internally, in order to potentially implement or affect internal solutions & processes 

  • Explore new business possibilities with commercial concerning client support  


Key personal attributes 

  • Organised and thorough with attention to detail 

  • Outgoing – a ‘people-person’ 

  • Energetic and gets things done 

  • Flexible and pragmatic 

  • Curious and inquisitive 

  • Responsible 

  • Empathetic toward client challenges 

  • Effective communicator 


Key responsibilities 

 

Commercial 

  • Proactively work for satisfied customers 

  • Actively explore commercial possibilities with the commercial teams concerning client support 

  

Client Management 

  • Ensure proactive communication with the customer 

  • Drive communication toward client support with customer 

  • Ensure frequent client contact with status meetings and information about progress on projects as well as other information relevant to their business 


Project Management 

  • Ensure client support development status is actively communicated to the customer 

  • Own and drive the solution process concerning client challenges 

  • Ability to engage internal stakeholders to solve client needs 


New Business/innovation 

  • Be aware of new client support opportunities in existing client accounts, and communicate these to relevant commercial teams 

  • Scope challenges and scale solutions so this can benefit multiple clients 

  • Able to scope client challenges into tickets 

  • Maintain and develop relevant supporting articles in the support portals 

  • Development and documentation of new features and processes for both clients and internal  


You will be a success if you… 

  • Have prior relevant experience and enjoy juggling multiple balls in the air at once 

  • Understand that we are a business and need to keep our clients satisfied  

  • Performs active communication 

  • Understand the critical importance of teamwork and are a team-player 

  • Pro-actively address issues or challenges as soon as they appear 

  • Positive, helpful, realistic, and honest

For more information or questions please contact us at tch@anthillagency.com or phone number +45 70 20 26 25

Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Free office snacks
Free office snacks

Peckish after lunch? We got your back with soft drinks, treats and fruit.

Pension plan
Pension plan

We take care of you, even when you are old and wrinkly.

See all 9 benefits

Working at
Anthill Agency A/S

Anthill focuses solely on the life-science industry, partnering with the world’s leading pharmaceutical, medical device, consumer health and animal health companies to produce rep sales tools, connected multichannel communications, patient engagement applications and conference activation solutions.Anthill develops standalone applications and full-stack solutions for life science companies, using cutting edge technologies and platforms to explore the possibilities in digital communications.

Read more about Anthill Agency A/S

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