Join a fast-growing team that is radically reinventing how people live and form communities in international cities. We are looking for a profile with strong communication skills to join us full-time for a customer support position lasting 6 months. Start date is ASAP, and the internship will be paid.
We take away the stress and uncertainty of moving somewhere new, and build communities that connect people from every corner of the world. To do this we offer:
Fully serviced co-living apartments, furnished with contemporary Scandinavian design.
Social events (currently only in-house or virtual), and connections across an inclusive community of internationals from every corner of the world.
In 3 short years, we have grown to over 70 apartments in the center of Copenhagen, Berlin, London, Munich, Paris and Vienna with more than 300 active members living across our homes. With early investment from Founders, Cherry.vc and stellar angel investors, we are planning to scale rapidly to take over Europe and beyond.
This is a unique position to get insight into what it takes to scale a fast growing international start-up, and work with people who are passionate about making a difference and challenging the status quo.
As our new intern, your role will be to support the Community team with larger projects that will be the foundation for our future global community.
What you’ll do:
Customer support in Intercom (messaging platform). You will be responding to member’s questions, feedback and issues that they raise through our member app. You will collaborate with almost all teams to solve these requests.
Update information in our internal system based on these conversations.
Identify and collect feedback from members, ensuring it gets addressed internally by the respective teams.
Handle reimbursements for member activities organised by LifeX.
Draft emails to be sent to the community (eg. an update to a house, or a whole city).
Identify ways to improve the communication with members and processes connected to it.
Be the voice of the member.
What you’ll need to succeed:
Excellent communication skills. You are able to communicate in a mindful and sincere manner while remaining concise and professional.
Fluency in English, spoken and written. Our members are from all over the world, but all communication is done in English. Any other languages are a plus.
A service-minded approach. You are open minded and understanding, by default you enter a conversation with a positive mindset and are able to receive (and pass on) feedback openly.
Great time management and organisational skills. You need to be able to manage a lot of information coming at you from various channels, so a high attention to detail is important and a conscientious effort to get things done too.
Sincere, empathetic and caring personality. You have a genuine interest in and curiosity for people from different cultures. Ideally, you have lived or are living in a shared home and know the benefits of living with like-minded people and/or you have lived abroad and can relate to our members who are moving into a LifeX home after relocating to another country.
Team player attitude. You are great at cross-team collaboration and work well with your colleagues, offering help and support while always communicating information openly and honestly.
Enthusiastic and proactive approach to your tasks.
The ability to pick up digital tools.
The ability to adapt to the fast-paced environment you work in.
You want to live by LifeX values- member driven, transparent, team player, a doer and think about your impact on the planet.
What will make you the perfect candidate:
Experience within customer support and/or customer success.
Experience with communications.
You will be joining a great and social team of 28 individuals from 15+ nationalities based in 4 different countries who believe wellbeing, happiness and fun at work are the foundations for connection, support and engagement.
Moving fast and learning in the challenging environment of a fast-growing startup.
A co-working office with the best view of Copenhagen (and a terrace to enjoy the sun in & hang out with people from the start-up community!).
A flexible working environment.
Healthy lunch, fruits, snacks, coffee & tea.
Community events and social activities.
Does this sound like you? Then don’t hesitate to reach out and apply!
This job comes with several perks and benefits
Enjoy a free catered lunch with your colleagues, every day.
Time is precious. Make it count. Morning person or night owl, this job is for you.
Get your caffeine fix to get you started and keep you going.
Easy access and treehugger friendly workplace.
Social gatherings and games; hang out with your colleagues.
Peckish after lunch? We got your back with soft drinks, treats and fruit.