Hej! Hvis du før har fået at vide, at du smiler gennem telefonen og forstår at bruge det som dit vigtigste våben i din mission for at sikre fantastiske kundeoplevelser - så er det dig vi leder efter. And by now, you should know that we are looking for a Danish speaking colleague!
At Proper, Customer Success is a core part of our business and product. While the recurring tasks are automated, we value human conversations and have a skilled Customer Success team standing behind all our customers. It’s the key to our success.
Proper is more than efficient property management. Proper is a seal of quality, safety and reliability. Our service is a lean and automated process for landlords and tenants – providing transparency and trust in the rental market. We want the renting experience to be favourable, there are no reasons for it to be a complex and difficult process to rent out, nor should the tenant not feel at home. We scaled more than 30% MOM for 18 months and received our Seed round early 2020. Now we’re preparing for our Series A to reach multiple countries and +100K tenancies!
About the role
As a part of our Customer Success team, you will oversee day-to-day operations and long term business relationships with our customers, the landlords, and their customers, the tenants.
You will be responsible for taking care of new and existing landlords and tenants who contact us for a variety of reasons - and your ultimate responsibility is to help them on their way, ensuring their questions are answered. Furthermore, you will be responsible for enabling our customers to fully adopt Proper in order to grow their business.
We are growing fast! And as we scale up, you will be looking after hundreds of landlords and thousands of tenants. This means that you constantly look for ways to ensure that our customers get the value they expect from Proper. Moreover, you are data-driven, think scalability in your work and can help us improve our communication (eg video guides, templates, FAQ, etc.)
Your responsibilities and tasks
Act as a trusted advisor for our customers, making sure all enquiries are researched and responded to in a professional and friendly manner
Constantly iterate on processes and contribute to our growth by creating new content, playbooks, and processes.
Ensure customer satisfaction (we have close to zero churn and want to keep it that way) and a positive business outcome for the customer and Proper
Be a Customer Success advocate internally, i.e. serve as the customer's voice and provide feedback to your colleagues in Product and Sales
Close additional revenue opportunities within our existing client base
Anticipate questions before they even get asked
The ideal candidate
Your work is characterised by high quality, where your skills within service shows the added value you bring. The ideal candidate is also good at working at a high pace, and must have experience with customer contact over the phone.
Furthermore, it is fantastic if you can tick off the list below and you
are native-level fluent in Danish - written as well as spoken (unfortunately at this stage, this is a must)
see opportunities and solutions rather than problems: you’re a self-starter with an entrepreneurial mindset
enjoy working in a constantly evolving environment - we have not figured everything out yet, and need your help with this.
are highly structured and at the same time effective in your work - and keep calm in busy periods
go the extra mile in order to ensure a fantastic customer experience, ensuring all customers feel important
are a team player - we have no room for sharp elbows, politics, or egos in Proper
a keen learner, always looking to grow and develop as an individual
some Customer Success or Sales experience in a SaaS business
understand bookkeeping and auditing - think systems and structures (a big plus)
And as mentioned in the top of the page - you need to be fluent in speaking and writing Danish in order to serve and help our Danish customers.
What you’ll get
Join one of the fastest growing PropTech scaleups in Denmark, with an experienced team and backing from the three biggest VCs in Denmark. It is a job with responsibility, influence and opportunities to grow with the company as we go international.
In addition, we offer:
Ownership through our warrant program
Salary based on qualifications and results
Office by the beautiful lakes in the center of Copenhagen
Lunch in our café
Extensive private health insurance
We're looking for people with passion, grit, and integrity. Not sure if you fit the description perfectly, but you are excited about the opportunity? Then go ahead and apply. We’re looking for people, not bullet points. Let your skills and passion stand out, and set you apart, especially if your career has taken some extraordinary twists and turns. We thrive on diverse viewpoints, and people who think rigorously, not being afraid to challenge assumptions. Join us.
The position is full time. We regularly invite applicants for an interview and look forward to receiving your application.
This job comes with several perks and benefits
Enjoy a free catered lunch with your colleagues, every day.
Time is precious. Make it count. Morning person or night owl, this job is for you.
Get your caffeine fix to get you started and keep you going.
Easy access and treehugger friendly workplace.
Social gatherings and games; hang out with your colleagues.
Peckish after lunch? We got your back with soft drinks, treats and fruit.