At Eat Grim, we’re on a mission to fundamentally change the way people eat. We bring 40% of all food that goes uneaten because of visual imperfections and inefficiencies in today's food value chain, back on people's plates, and thereby save food from being wasted. From our headquarters in Brøndby, Greater Copenhagen, we deliver “ugly-by-nature” and surplus fresh fruit and veg box subscriptions directly to people’s homes, and also supply food businesses with sustainable produce. Thereby we can address one of the biggest contributors to climate change, food waste.
About the job
Eat Grim is now looking for an experienced Customer Success Specialist (full time) with a passion for creating amazing customer experiences for our food box subscribers. You will be the company's face to our customers - we call them Grimlings - and turn them into ambassadors by providing professional, timely and helpful customer support at all times. Because you're a quick learner, fast problem solver and are able to keep an overview of everything that's going on, you help us improve our internal procedures and customer experience across all touchpoints, while effortlessly tracking of and reporting on department KPIs.
Give amazing customer service by answering customer inquiries through Hubspot and Zendesk, phone and social media to drive customer retention, upsales and advocacy.
Communicate company updates timely via email.
Work closely with external logistics partners and other service providers as well as in-house teams to ensure excellent customer experience throughout all touchpoints.
Create company policies, procedures and process documentation to improve internal workflows and efficiency.
Train and onboard new and existing customer success staff.
Report, track and feedback on customer success KPIs to continuously improve Eat Grim.
Ad hoc support, operations & communication tasks.
Danish native or bilingual language proficiency is mandatory. Our office language is English, and we communicate to customers mostly in Danish.
1-3 years of experience in customer service, preferably in a B2C environment.
Experience using help desk and CRM software.
Excellent and confident in written & spoken communication.
A self-starter with initiative and self-motivation.
You thrive in a fast-paced startup environment and like to take ownership.
You love helping others, building positive relationships and resolving conflicts with our customers and partners.
You don't miss a detail and never keep customers waiting.
Knowledge in the food, tech or subscription industry is a plus.
A genuine passion for our mission to fight food waste.
About this position
We expect to have you started latest in week 49
Apply with a cover letter, CV and list of references - all written in Danish language.
This is a full time position. Availability Monday to Friday is the rule, and every second Saturday for an hour.
Salary commensurate with experience and skills and is subject to negotiation.
We take pride in each individual contributing in their distinct way - it is not just about where you are, but also where you want to go in your career - we want to go there with you!
We will therefore encourage all people regardless of age, nationality, gender identity and race to apply for this position.
This job comes with several perks and benefits
Enjoy a free catered lunch with your colleagues, every day.
Time is precious. Make it count. Morning person or night owl, this job is for you.
Get your caffeine fix to get you started and keep you going.
Easy access and treehugger friendly workplace.
Peckish after lunch? We got your back with soft drinks, treats and fruit.
You know how you perform best. Work from your couch, your favorite cafe or abroad when you feel like it.