We are seeking an Onboarding Manager with a passion for technology, a commitment to problem-solving, and a strong commitment to serving our users and ensuring their success. Equally as important is a passion for building and executing repeatable processes to quickly deliver value through rapid onboardings, implementation assistance, and knowledge transfer for clients of all shapes and sizes.
Build scalable onboarding processes that encompass our product and service offerings.
Develop implementation plans; optimized to quickly deliver value and lead our partners to successful outcomes.
Work closely with our sales partner’s Account Executives, Customer Success Managers, and other customer-facing roles to provide clear and actionable plans for every project, whether a new customer or existing.
Provide support for partners by demonstrating product expertise and guiding them with best practices and implementation assistance.
Assess customer requirements and manage implementation work for new and existing customers
Conduct onboarding and training activities with new and existing users in products and procedures
Demonstrate mastery of our ever-evolving features and capabilities by working closely with our engineers, and using our products as part of your daily rituals
Bachelor’s degree in technology, marketing/sales, or communication-related field or the equivalent skill and knowledge
Experience working with healthcare
Experience working with large and complex customers who have a range of job functions and personalities
Driven by goals, timelines and QA processes
Passionate and skilled presenter
Fluent in written and oral English
This job comes with several perks and benefits
Time is precious. Make it count. Morning person or night owl, this job is for you.
Get your caffeine fix to get you started and keep you going.
Easy access and treehugger friendly workplace.
Social gatherings and games; hang out with your colleagues.
Peckish after lunch? We got your back with soft drinks, treats and fruit.
Friday is something special, let's enjoy a beer together.