helphouse.io was founded in 2017. We are Europe's largest Zendesk Master Partner and we think we are #awesome at providing our customers with the best Zendesk solutions. We love our colleagues and only hire people we want to drink coffee with, in our spare time. We strive to be a cool place to work both socially and professionally. You find us at our super nice office in Odense, near the train station.

Would you like to help our customers with optimal use of Zendesk?

The task

Our customers are some of Denmark's (and soon Sweden's) largest companies, and more and more are being added in the EMEA. That is why we are looking for a colleague for our fantastic Customer Excellence team, who will help analyzing and customizing our customers' current into their desired setup. This also includes the facilitation of workshops, to train our customers in the use of Zendesk based on our best practices.

It is possible to work mostly remote in this position, but we expect our new colleague to be at least 2 days per week at the office.

You

First of all, in the role of a Solution Consultant, you can establish yourself as an expert.

You have strong communication skills and you are able to listen and know how and when you should ask the right questions. Furthermore, you are proactive and have a continuous improvement mindset.

We are working with a wide range of different clients, from different industries. Therefore, it is important to have the ability to understand the client's business and related challenges. 

Need to have:

• Structured way of working

  • Able to manage and organize your own tasks

  • Keeping track of progress and deliverables

  • Used to working in an agile way

    
    

• Combining Technical with Business understanding

  • Customer needs and their goals & strategies

  • Able to identify workflows that can be transferred into a technical setup

  • Seeing and defining the values of a solution for the customer

  • Being able to think and see solutions

  • Visualization of business or technical flows etc.

  • Facilitation of customer workshops (remote or in person)

    
    

• Language: Strong English and Danish skills, on a business level

Nice to have:

• Experience with customer support systems (Zendesk, Freshdesk, Salesforce or similar)

• Experience with using G suite products (docs, sheets etc.)

• Experience from Sales, e.g. scoping process of projects, will be an advantage

• Knowledge of other customer service related systems is an advantage (e.g. phone or chatbot systems)

• Language skills in German and/or Swedish are a plus

We only want the most awesome employee to be a part of the helphouse-family. 

Terms for working remotely will be agreed individually.

Please submit a 20-30 sec video of you presenting yourself in a short pitch.

Instead of submitting the application here in the hub, please send your resumé and the video to our career email address, stated below.