Falcon.io provides a unified SaaS platform for social media listening, engaging, publishing and managing customer data. We enable our clients to explore the full potential of digital marketing by managing multiple customer touch points from one platform. We’re a highly diverse team, and we’re always looking for passionate and curious people who want to be part of a fast-paced, high-energy environment.

The Desktop Support Engineer will be responsible for providing EUC (end-user computing) support to all internal users, both office and non office-based staff, as well as various project initiatives.

What you’ll do:

• Provide high level of customer service and support to end-users across locations

• Utilize the ticket tracking system to categorize, prioritize and escalate issues as necessary

• Take ownership of issues/requests through resolution or escalation

• Analyze hardware and software problems, troubleshoot as per approved procedures

• Participate in project related activity in varying capacity

• Perform hardware and software setup, configuration, and testing as per current standards and approved procedures

• Help create and maintain system support documentation

What you have:

• Strong interpersonal skills, you are a thoughtful and effective communicator

• Excellent analytical and problem-solving skills

• Excellent time-management and organizational skills

• Strong written and oral communication skills

To succeed in this role, you’ll need:

• Bachelor’s degree in Computer Science, Computer Information Systems, or related field preferred

• 2+ years of experience in Microsoft Windows and network troubleshooting, web-based application support, and familiarity with the entire Microsoft end user suite of products

• Strong experience and understanding of Office/O365

• Strong remote user support experience

• Experience in supporting Mac OS

• Experience in working with the ServiceNow platform preferred but not necessary

• Experience in working with Okta preferred but not necessary

Apply here: https://jobs.lever.co/cision/a7a630e7-332d-42da-b0cf-b5b555109fb9?lever-origin=applied&lever-source%5B%5D=The%20Hub