On an annual basis, we use 18 Billion dollars worldwide to attract and hire talent into our organizations. Surprisingly enough we only spend 875 Million dollars in onboarding and retain our talent - something has to change! It has never been harder to retain talent due to a very versatile and changing job market. The mission for us is to be the go-to supplier when it comes to Preboarding and Onboarding. #getonboard

About This Job:

We are seeking a customer-centric thinker with project management skills, who has a keen eye for detail, a high Appetite for life, and can close upsell opportunities. This an excellent opportunity for someone that has worked in customer success or account management roles for some years, who wants to build a customer success organization in a hot startup. Get Onboard! 

If you thrive working in a fast-paced environment, where job responsibilities maybe not entirely defined, and are ready to step into a customer success leadership role, we want to hear from you! We believe in attitude and people, not an “impressive” resume! 

Job Responsibilities:

· Assist our clients with day-to-day management and troubleshooting

· Manage and respond to inbound inquiries

· Drive adoption - blocking and tackling barriers to adoption and success

· Effectively lead initiatives that require collaboration across several internal resources and stakeholders, including but not limited to: sales, product, engineering, and growth

· Ensure the timely and successful delivery of our solutions according to customer needs and objectives

· Clearly communicate the progress of weekly/monthly/quarterly initiatives to internal and external stakeholders

· Monitor, analyze, and forecast a customer’s usage of our products

· Assist with challenging client requests or issue escalations as needed

· In addition to being hands-on, you must hire, manage and motivate a team of customer success professionals in the near future. 

· This role will report directly to our CSO but will work cross-functionally across departments

Required Qualifications:

· Self-driven and not afraid to fail, learn and develop. 

· Deep client-focused experience (customer success and/or account management preferred)

· SaaS experience required

· Structured 

· Highly effective multi-tasker that can work across teams

· Can lead technical customer conversations

Preferred Qualifications:

· Passion for organization and project management.

· Quick to learn and help communicate technical concepts to clients

· Great communication skills, both internally and externally. 

· Excellent problem resolution skills and attention to detail

· Ability to prioritize among competing tasks

· Super independent and self-sufficient. You need little management, only coaching, and mentorship.

· Type S(startup) personality: smart, ethical, friendly, hard-working, and proactive (no exceptions).