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This is your chance to become a part of an incredibly exciting journey from market selection to penetration. As a Customer Support Specialist, you’ll join our Copenhagen based team to be part of our constant efforts to enable, educate, and maximize the utilization of the Harba platform.
You’ll support our customers through a careful and thoughtful resolution of any questions they raise. Your customer-first approach and passion for how Harba can help marinas will be critical for our customer satisfaction, utilization rates, and retention.
What you will be doing:
Providing excellent and efficient customer service.
Working as a supportive team member with the ability to work independently in a production-oriented work environment.
Support with creating content and knowledge base articles for our Help Centre, articulating in a digestible and engaging format best practice on how best to utilize the Harba platform
Work closely with our Product Managers & Developers to understand and improve your knowledge of the Harba platform
Effectively communicating and interacting with a diverse population
Researching information, analyzing documentation, reviewing, and explaining findings.
What we expect from you:
Excellent English (both written and verbal)
Danish language (Native/Fluent)
French language (a big plus but not a requirement)
Passion for writing & sailing (would be a plus)
Ability to work independently and take responsibility
Eagerness to learn and grow along with the company and face greater challenges everyday
Join our young and enthusiastic team in Copenhagen, challenge yourself in a rapidly changing startup environment, enjoy flexible work hours, and take advantage of our support for developing your skills. If the passion is there, the rest is less important!
Harba is an innovation-driven international startup digitalizing and connecting the world’s marinas and boaters. We have developed an award-winning mobile app for boaters as well as a simple to use marina management software for harbour masters. We started from Denmark in 2015 and since then we’ve been growing fast and expanding internationally. We have a mission to make boating and running marinas a breeze!
Send us your CV and application - describe how you want to take on challenges as our Customer Success Champion and share your ideas with us. You can read more about Harba at https://harba.co/
This job comes with several perks and benefits
Time is precious. Make it count. Morning person or night owl, this job is for you.
Get your caffeine fix to get you started and keep you going.
Easy access and treehugger friendly workplace.
Social gatherings and games; hang out with your colleagues.
We want to take you from good to great.
You know how you perform best. Work from your couch, your favorite cafe or abroad when you feel like it.