Customer Success Manager, Enterprise SaaS

Salary Competitive

TwentyThree is an international focused SaaS company with a strong and leading product suite for webinars and video marketing. Join more than 40 colleagues passionate about growing a bootstrapped company in an exciting and rapidly expanding space in the world of SaaS.

Read on if you are an experienced enterprise customer success manager with knowledge of the digital marketing space and fluency in written and spoken Danish.

TwentyThree offers a unique opportunity to be part of a journey in one of the most interesting software spaces; video marketing and webinars. We are looking for a seasoned enterprise customer success manager that's passionate about elevating great brands and large organizations. If you have a proven track record in helping large customers achieve high goals and satisfaction in the SaaS world, know a lot about marketing, and thrive in a collaborative and ambitious startup environment, we should talk!

As our new member of TwentyThree’s Enterprise Customer Success team, you will be responsible for the relationship with a portfolio of high-value, mainly Danish customers. You will build relationships with multiple stakeholders across the different companies with the aim of expanding the use, as well as the value, gained from TwentyThree products. 

Maintaining high satisfaction and ensuring the customers are achieving their goals with video is the core of the role. 

The role is suited for an experienced individual with strong communication skills, experience from collaborating with enterprise clients in a SaaS setting, as well as a deep understanding of the digital marketing space.  

What you will do: 

  • Proactively manage a portfolio of enterprise-level customers by building a trusted advisor relationship with them. Ensure the customers are succeeding against their success plan and progressing through the TwentyThree maturity model. 

  • Ensure customers have a smooth onboarding and implementation phase. Project management across multiple stakeholders and activities. 

  • Work closely with the Support team to resolve any tickets or issues faced by your customers. 

  • Participate in large sales processes to scope onboarding and implementation requirements and solutions. 

  • Understand how customers are currently using the products and identify opportunities to increase usage and value gained - and expand accounts on a continuous basis.  

  • Run workshops and training with customers as well as provide strategic guidance in the field of video and digital marketing. 

  • Liaise with the product team to ensure feedback loops and voice of customers.

  • Monitor health scores, satisfaction levels, and customer engagement.  

  • Ensure customer retention and expansion. 

  • Maintain and update data in customer success management software. 

Minimum requirements for candidates: 

  • 2+ years of experience in a customer success role at a SaaS company. You are used to doing onboarding, training, and drive product adoption, usage, and satisfaction.

  • Must be fluent in Danish and English.

  • Experience collaborating with enterprise customers.

  • In-depth knowledge of digital marketing. 

  • Strong ability to understand technical aspects and problem solve, without you needing to have software development skills. 

  • Desire to teach customers about the TwentyThree products and services, expand usage and adoption.

  • Passion for startups, marketing, and SaaS products. 

  • Excellent communication and interpersonal skills.

  • Strong team-player, efficient, structured, and solution-oriented. 

Strong Bonus Points:

  • Multiple languages 

  • Experience with marketing automation tools or other SaaS marketing tools.

  • Understanding of video production and/or video marketing strategies. 

Perks and benefits

This job comes with several perks and benefits

Free lunch
Free lunch

Enjoy a free catered lunch with your colleagues, every day.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Free friday beers
Free friday beers

Friday is something special, let's enjoy a beer together.

Maternity / paternity leave
Maternity / paternity leave

Kids are the future, go spend time with them.

Working at

At TwentyThree we enable organisations to relate and communicate to the world with video. We power organisations’ efforts with video with our video marketing products. As a video company, our vision is that video is transforming everything: most fundamentally, how we communicate as humans in a digital world. It requires us to switch to a video-first strategy, rethink our formats and change to the best marketing tool to support that strategy. At TwentyThree, we believe in a world where every company controls their content and platforms, own your relationship to your users and create a meaningful social contract on exchange of data and value according to your principles. We’ve been on this journey since 2006. Working with our customers to design, develop and deliver the best tools on the market. Because we need more human communication in this digital world.

Read more about TwentyThree

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