Digital Transformation Analyst

Salary Unpaid

There is only one thing more important than our time. And that is what we spend it on! We are a 100% digital company. This means that the design of our digital processes is the key to our success. It is all about taking a 360 helicopter view of the company and figuring our where we can be more efficient and where we can automate things. You need to help us design these processes to the highest degree of efficiency from a business perspective.


Main goal:

Design a set of highly efficient and automated processes for our company operations

Context:

Our whole business revolves around delivering a predictable, consistent value providing a rather complex service. The way we achieve these predicable results for our clients is by having a series of our internal operations processes defined. By following these processes, we make sure that a complex project gets split into smaller, less complex pieces that are easy to manage and complete. Though designing processes like this might sound easy, it is not. Here is a short promo video: https://www.youtube.com/watch?v=NO1Kx2NcfIA

Position type:

We will start with a 3-month part-time internship. After those initial 3 months, if our cooperation is smooth and the results are good, we will offer a part-time paid position as Client Solutions Process Designer. In this position you will take care of both our internal processes and work on processes for our clients.

Job intro:

We are looking for a person who will be able to work with (re)designing these processes. Someone who will take an objective, non-bias view on our operations and come up with great optimization ideas. Often, the efficiency of the processes depends on the degree of automation. Therefore, you will also be including automation features in the process design. This is where your creativity can shine. This work will have great impact on how we deliver our services and value. The better these processes, the more we can grow.

Personal Qualities:

  1. Driven by innovation and disruption

  2. Out of the box creativity

  3. Valuing time as the most important resource

  4. Self-management and prioritization

  5. Attention to detail

  6. Value-adding mindset

  7. Good and relaxed communication

  8. Fascinated by technology and efficiency

Responsibilities

  1. Analyzing the current company processes and their interdependencies

  2. Analyzing where these processes are inefficient or can be improved

  3. Redesigning existing processes for better efficiency

  4. Designing new processes to handle new areas of the business

  5. Documenting the process details and information flows

Qualifications (required):

  1. BPM experience (studies or work)

    1. Knowledge about different BPM frameworks

  2. Theoretical understanding of following technical concepts (You should not be able to use them, but need to understand how they work in general)

    1. Relational database

    2. API/web services

    3. RPA

    4. Excel pivot table

Qualifications (nice-to-have):

  1. Experience with the Podio platform

  2. Project management experience

  3. Customer management experience

  4. Back-end programming skills

  5. AWS experience/knowledge


For more information or questions please contact us at kam@mconservice.com or phone number 50272202

Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Remote work allowed
Remote work allowed

You know how you perform best. Work from your couch, your favorite cafe or abroad when you feel like it.

Work life balance
Work life balance

Carve out time for your kids, friends and personal cider projects.

Skill development
Skill development

We want to take you from good to great.

Working at
MCon Services

The only thing more important than your time is what you spend it on! Our mission is to allow small and medium-sized business owners to save time and focus on what is truly important: growing their business. Instead of spending their time on day-to-day administration and management work. We do this through digital transformation and process automation. A lot of businesses have amazing potential that is not being utilized because day-to-day operations are taking up most of the time that otherwise could’ve been invested in developing new business ideas and income opportunities. In a large part, the reason for this rising potential is the technological advancement we have seen over the past few years. Although it is creating opportunities, a lot of companies have a hard time adapting their operational and administrative processes to this new way of doing business. As mentioned our whole reason for existence is to help companies go through digital transformation, to set themselves free of their old inefficient processes. We use a combination of different frameworks from the fields of Business Process Management and Software Development to tailor digital processes 100% to our client´s workflows, management and operations. The nature of our work can described as two integrated phases that each brings a unique value to our client. The first phase is all about in-depth analysis of current processes, painpoints, operation dynamics and redesign of these from a digital perspective adding the technological aspects. The second phase is related to developing the actual automation software, scripts, integrations and business logic using the technologies. There is a catch though: in the second phase, the first phase is actually repeated – the closer we work with the technical development the more opportunities arise along the way, which usually allows us to optimize the processes even more than expected. How and why did it start? “The only thing more important than your time is what you spend it on.” I realized this when I was 16, working a boring data entry job. At that time, I had already moved out and really had to learn how to prioritize my time. My main goal and dream was to become a professional basketball player and this repetitive, boring job was just taking away my valuable time, which I could otherwise be spending at the gym. For the first time in my life, I had too many goals but too little time. So I decided to change that. What started as a few formulas and scripts to automate my data entry, quickly turned into an app, which turned into 5 apps, and by the time I was 18 turned into my own company. I realized how small and medium-sized business owners face the same issue I was facing – too many goals, but too little time. And the solution: process automation and digital transformation. 2 years later and counting, I am running a company of process specialists, analysts, consultants, developers, and technical writers to help companies and business owners create more time for what is truly important. The journey has been awesome, but to be honest it is not all about the success. Just like I see companies as a bunch of processes, I also see life as a process – a learning process! Most importantly, this journey has brought me amazing knowledge and experience, which I would never give up for anything, and it shaped into the fearless person I am today. For me, life is about challenging yourself and learning from it – throw yourself into the deep end yet learn to survive! I will say it one more time: "The only thing more important than your time is what you spend it on!" Feel free to connect and get a cool conversation started!

Read more about MCon Services

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