Do you want to be part of a passionate startup and learn what it takes to work in a startup? Then we have the perfect job for you. We help hundreds of landlords manage thousands of leases. We are headquartered in the heart of Copenhagen, and have the three largest VCs in DK as investors, together with several private investors. With automation, we guarantee far fewer errors than the traditional industry and therefore give landlords more time in their everyday lives. And even better; We make it a ⅕ of the price!

Is it you we're missing?

With a growth of more than 30%, every month since December 2018, Proper is doing well. That is why we are now looking for another student assistant for our Customer Success team. As part of Customer Success, you and the rest of the team will be responsible for providing the best service to our customers. 

Customer Success owns the entire process after an agreement has been entered into with a new customer. The team is responsible for giving our new customers the best possible start-up. We do this by providing good customer service so that our customers feel safe, and selling our add-on modules to our existing customers, so that they save even more time and energy in their everyday lives. The Customer Success team is thus essential for Proper's growth and our customers' satisfaction. 

If you are passionate about providing good service, are solution-oriented and would like to be part of a dynamic team, we would love to hear from you!

Your work tasks

As part of the Customer Success team, it will require you to thrive in a work environment where collaboration is central. As part of the team, you will work closely with both our sales team and product team, so that together we can create the good experience for our customers. 

Your primary tasks will be:

• To communicate and provide good service for tenants and landlords both by email and telephone. 

• To create new customers and make sure they get a good start at Proper.

• To help our landlords prepare leases, eviction statements etc. 

• To send out letters of demand and cancellations. 

• To help your team with various ad-hoc tasks.

We expect the position to be 10-20 hours per week.

About you

You have taken a sabbatical or are in the process of pursuing your higher education as either a bachelor or a graduate. The direction is not the important thing - it is your attitude and experience that matters.

• You are proficient in writing and speaking, as communication is an important part of your position at Customer Success 

• As an individual, you are responsible and good at maintaining an overview during periods of bustle

• Fluent in Danish

• You are structured, service-minded and careful

• You are motivated and ready to learn something new 

• You see opportunities and solutions rather than problems.

Most important of all; you are a good colleague who gets energy from being part of a team and who likes to follow and contribute to the development of the company.