We are searching for a Head of Client Consulting to join our fast growing business and take the lead of our team of 6 passionate Client Consultants. You’ll be in charge of developing the team, guiding the team to take the customer experience to the next level and build a strong, high-performance team, that thrives in our fun and ambitious environment. You’ll help increase our success on the Danish Market by supporting the development of service procedures, mentoring and developing the team and by taking ownership of projects to improve customer satisfaction, loyalty and retention.
You’ll lead the team by example and are involved in daily customer contact – helping our small- and midsize business customers from the first initial contact until finding the perfect specialist as well as supporting our partners (accountants).
Manage the daily operations of the Client Consultant team
Improve customer service processes to ensure extraordinary customer experiences
Manage and develop our Client Consultant team
Identify and assess customer's needs and requests to achieve satisfaction
Improve customer service experience and create engaged customers
Be in contact with our partners (accountants) to ensure completion of customer requests
Take ownership of customers issues and follow problems through to resolution
Be dedicated to and support our customers in Denmark
Own the customer relationship and act as the primary point of contact in our match-making process
Onboard new partners to our platform
You are both our customer’s and the teams go-to-person. You are people-driven and you motivate and inspire people around you. Maybe you are currently in a customer service team and want to try a team leader position, maybe you are a team leader today and want to join a fast-growing company. In any case you will join an international company that represents 19 different nationalities and a wide variety of skill sets with great possibilities to develop your professional career.
You also have:
Near-native Danish language skills and conversational English language skills
+2 years experience from a similar role
Experience in successfully managing and supporting B2B customers
Motivational and inspirational skills leading a team
The ability to develop tremendous loyalty with stakeholders
The ability to consult and advice on the best solution for a customer
Strong client-facing and communication skills
Great collaboration skills and are a big supporter of internal knowledge sharing
No objection handling demanding customers
Maintain the highest integrity and compliance in everything
At Ageras, we take fun seriously, because motivated Agerians equal happy clients and partners. We go the extra mile to ensure that our employees come motivated and happy to work and thrive in our dynamic, international work environment. Our modern, open office space, in the heart of Copenhagen, creates an inspiring work atmosphere; we serve probably the best lunch in town, drink very decent coffee and have fun Friday bars. Together we believe we can achieve great success and we are on a mission to conquer the world.
Now that we have caught your attention, it is time for you to catch ours. Please send us your English resume and a simple 1-page cover letter where you tell us why you are the right fit for us. All applications are continuously evaluated, but you can expect to hear from us within 4 weeks. If you have any questions regarding the position, please contact HR Consultant, Imke Wieboldt at +45 31 79 17 15.
At Ageras, we are all about making complex things simple, and that is because we believe it to be more fair, transparent, and empowering. We are building a simple ecosystem connecting clients to lawyers, accountants, and bookkeepers. We are an ambitious, young and fast-paced technology company in Copenhagen. After 8 years we are financially backed by one of the largest Private Equity funds, Investcorp, and have a footprint in Denmark, Sweden, Norway, the Netherlands, Germany and the United States.
This job comes with several perks and benefits
Get your caffeine fix to get you started and keep you going.
Easy access and treehugger friendly workplace.
Social gatherings and games; hang out with your colleagues.
Friday is something special, let's enjoy a beer together.
Time is precious. Make it count. Morning person or night owl, this job is for you.
Break a leg! Seriously, we got you covered in our company healthcare plan.