Do you excel and thrive in bringing customers a WOW experience and are you looking for an opportunity to work in a rapidly growing startup that does meaningful work?
Join Nøie a new direct-to-consumer customized skincare brand, backed by top investors on a mission to make the world’s best customized skincare. We need heroes because that is what our customers deserve.
We pay great attention to customer feedback and develop and improve our product in close cooperation with our customers. Great Community Care is, therefore, an absolute key at Nøie.
Nøie is science. Nøie is a community. And Nøie is you.
At Nøie rather than mass-producing skincare products, we work with the customer to create the very best solution for their unique skin. We do this by combining the credibility of science with the experiences of the community — all in order to meet their individual needs. In fact, we take the matter so seriously that we write their name on the packaging.
Our vision is to increase the quality of life for people with skin concerns and to create a new honesty about a taboo issue. Our goal is simply to reinvent skincare by creating the best skincare products in the world for each and everyone.
That’s what we call customised skincare. Read more about Nøie and try our skin test at https://noie.com/
Take part in creating the world’s best skincare products through customisation
With direct reference to the company's COO You are offered the opportunity to play a key role as Head of Community Care on an extremely ambitious growth journey together with a small dedicated A-level team of highly skilled colleagues. At Nøie we value fun and freedom, expertise, dedication and teamwork, and we invest in each other.
Our ways of working in Customer Experienced is inspired by the books “Zappos: Delivering Happiness” and “Fucking Flink”
We are working with international customers and open 24 hours a day, 7 days a week so flexibility is a must. We generally schedule our customer experience heroes between 8 am and 9 pm, Monday to Sunday.’
Nøie is based at the co-working space Matrikel 1 in the centre of Copenhagen, Denmark.
An experienced Community Care Manager with a “can-do!-spirit”, a helpful mindset, and who have a passion for great customer service.
We are looking for an experienced Comunity Care Manager, with experience in people management, training and development and experience in setting up CX processes. Further:
Experience with major CX software such as Zendesk and Dixa and great technical understanding
Professional written and spoken skills in Danish and English
Critical thinking and problem-solving skills and high attention to detail
Ability to work quickly under pressure
Team-spirit - everybody helps each other
It is a plus if you are skincare nerd and/or have other language skills than Danish and English - The more languages the better.
We will invite applicants for interviews on a rolling basis. The position will be filled when we find the right people.
If you want to join us and the mission to help people everywhere to achieve healthier skin, then please apply through the platform.
This job comes with several perks and benefits
Enjoy a free catered lunch with your colleagues, every day.
Get your caffeine fix to get you started and keep you going.
Easy access and treehugger friendly workplace.
Social gatherings and games; hang out with your colleagues.
Peckish after lunch? We got your back with soft drinks, treats and fruit.
Want to be a partner? Look no further.