We at Barry believe buying electricity can be easy, fair and transparent. To fulfill our mission, we have launched a disruptive next generation energy startup in Denmark (www.getbarry.dk). We aim to offer digital consumers an intuitive, modern and 100% mobile experience. Our customers love Barry and appreciate the convenience and comfort. They think that we have the coolest, nicest and warmest Customer Service in the entire industry - hell, even beyond the industry. And that’s where you come in!

We are currently looking for a full-time colleague in a temporary position running from July 1st 2020 to June 2021.

Short about Barry 

We are the only 100% mobile-based electricity supplier in Denmark - pretty cool, huh?

We are the most available supplier in the industry, with the most customer friendly opening hours: our chat is open 9 to 9 on week days, and 10 to 5 on weekends.

We are data a driven energy tech company. We make decisions based on data and embrace new technology to create value for customers. We want to create wow-moments, surprise and delight our customers, at every step of their journey.

In your role you will:

• Support, delight & surprise users who are interesting in Barry and might want to know more before signing up.

• Support, delight & surprise customers who might have issues with the app, or with any other issue.

• Constantly suggest new ideas to further improve our CS processes, messages, content, etc.

• Share your valuable knowledge and insights about users and customers with the Product and the Marketing team.

• Work in a start-up where everyone gets to do a little bit of everything, so any other tasks needed to create an awesome product, help in a crisis situation and drive the business forward.

We appreciate you to: 

• be able to provide written and spoken support in Danish (this is actually a must, sorry)

• have great writing skills, know how to make the person you are talking to feel at ease and - even better - make her or him smile & possibly laugh.

• have a previous experience using Zendesk, or any other leading Customer Service platform.

• To be at ease - or even master - essential digital tools like Slack, Trello, Facebook & more.

• A relaxed attitude. It really takes a lot to stress you out.

• Good communication skills in English.

• Know how to make WOW moments through customer service, or eager to learn

• Be able to work - as a minimum - 30 hours/week. Hey, we don’t mind you working from home, wearing your favourite pair comfy snuggie ;-)

  
  

Barry is a growth venture incubated and owned by Fortum (www.fortum.com).  

We are looking forward to discovering our next team member! We offer a unique & independent position in a killer team, startup environment with a big company benefits and security, and growth centric new business focus.  

Please send your short application with through the Hub.