German-speaking Solution Consultant for digital customer service solutions (remote possibility)

helphouse.io Odense Full-time
Salary Competitive
helphouse.io was founded in 2017 and we are almost 20 employees. We are Europe's largest Zendesk Master Partner and we think we are #awesome at providing our customers with the best Zendesk solutions. We love our colleagues and only hire people we want to drink coffee with, in our spare time. We strive to be a cool place to work both socially and professionally. You find us at super nice offices in Odense.

Would you like to help our customers in Germany (and the rest of the world) with optimal use of Zendesk?

 

The task

Our customers are some of Denmark's (and soon Germany's) largest companies, and more and more are being added in the EMEA. That is why we are looking for a colleague for our fantastic Customer Excellence team, who will help analyze and customize our customers' current and desired setup, do workshops, train in the use of Zendesk based on best practice.

Most tasks are solved remotely, but there will also be onsite days.

 

You

You have strong knowledge about how humans learn, good technical understanding, and ease of introduction to new systems. Furthermore, it is a must that you have a business understanding and can quickly familiarize yourself with our customers' business challenges. Our consultants are aware of our clients' needs and help them through implementations. In fact, you have to be passionate about helping our customers provide optimal customer service.

You are analytical and have a logical sense. You don't have to be an extrovert, but you have to like talking to customers. We expect that you have some experience with Zendesk or similar omnichannel systems - we will make a thorough onboarding before you are on your own with the customers.

You take the initiative and like to share knowledge with your colleagues and customers.


Need to have:

  • German and English at a business level

  • Customer service experience

  • Experience with Zendesk or similar omnichannel systems or SaaS products

  • Great people skills

Nice to have:

  • Experience in designing and doing workshops

  • Sales experience

  • Knowledge about learning theories

 

We only want the most awesome employee to be a part of the helphouse-army. We would love to see you in the office and give a low five with your foot whenever it makes sense.

Terms for working remotely will be agreed individually.


Wanna join? Meet the team here: https://helphouse.io/en/helpsome-team/

We are constantly searching, so just hit apply. Upload your resume through The Hub.

 

For more information or questions please contact us at tanja.vanman@helphouse.io or phone number +45 31465376

Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Free office snacks
Free office snacks

Peckish after lunch? We got your back with soft drinks, treats and fruit.

Free friday beers
Free friday beers

Friday is something special, let's enjoy a beer together.

See all 13 benefits

Working at
helphouse.io

At helphouse.io we are experts at customer service. We help the biggest brands in Europe to improve their customer service. The core of helphouse.io, as Zendesk consultants is implementation of and development for Zendesk products. We plan, set up, implement and train your agents after best practice. Besides all the company yadedada above - we strive to be an awesome workplace :). It's our aim that we look as much forward to go to work on Monday as we look forward to the weekend on Fridays

Read more about helphouse.io

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