As our new member of TwentyThree’s Enterprise Customer Success team, you will be responsible for the relationship with a portfolio of high-value global customers. You will build relationships with multiple stakeholders across the different companies with the aim of expanding the use, as well as the value, gained from TwentyThree products.
Maintaining high satisfaction and ensuring the customers are achieving their goals with video is the core of the role.
The role is suited for an experienced individual with strong communication skills, experience from collaborating with enterprise clients in a SaaS setting, as well as a deep understanding of the digital marketing space.
What you will do:
Proactively manage a portfolio of enterprise-level customers by building a trusted advisor relationship with them. Ensure the customers are succeeding against their success plan and progressing through the TwentyThree maturity model.
Ensure customers have a smooth onboarding and implementation phase. Project management across multiple stakeholders and activities.
Work closely with the Support team to resolve any tickets or issues faced by your customers.
Participate in large sales processes to scope onboarding and implementation requirements and solutions.
Understand how customers are currently using the products and identify opportunities to increase usage and value gained.
Run workshops and training with customers as well as provide strategic guidance in the field of video and digital marketing.
Liaise with the product team to ensure feedback loops and voice of customers.
Monitor health scores, satisfaction levels, and customer engagement.
Ensure customer retention and expansion.
Maintain and update data in customer success management software.
Minimum requirements for candidates:
Bachelor’s degree or equivalent experience.
2+ years of experience in a customer success role at a SaaS company.
Experience collaborating with enterprise customers.
In-depth knowledge of digital marketing.
Strong ability to understand technical aspects and problem solve, without you needing to have software development skills.
Desire to teach customers about the TwentyThree products and services
Passion for startups, marketing, and SaaS products.
Excellent communication and interpersonal skills.
Strong team-player, efficient, structured, and solution-oriented.
Must be fluent in English.
Strong Bonus Points:
Experience with marketing automation tools or other SaaS marketing tools.
Understanding of video production and/or video marketing strategies.
This job comes with several perks and benefits
Enjoy a free catered lunch with your colleagues, every day.
Get your caffeine fix to get you started and keep you going.
Easy access and treehugger friendly workplace.
Social gatherings and games; hang out with your colleagues.
Friday is something special, let's enjoy a beer together.