Enterprise Customer Success Manager

TwentyThree Copenhagen Full-time
Salary Competitive
TwentyThree offers a unique opportunity to be part of a journey in one of the most interesting software spaces; video marketing. We are looking for a seasoned enterprise customer success manager that's passionate about building great brands through video marketing. If you have a proven track record in helping large customers achieve high goals and satisfaction in the SaaS world, know a lot about marketing, and you thrive in a collaborative and ambitious startup environment, we should talk!

As our new member of TwentyThree’s Enterprise Customer Success team, you will be responsible for the relationship with a portfolio of high-value global customers. You will build relationships with multiple stakeholders across the different companies with the aim of expanding the use, as well as the value, gained from TwentyThree products. 

Maintaining high satisfaction and ensuring the customers are achieving their goals with video is the core of the role. 

The role is suited for an experienced individual with strong communication skills, experience from collaborating with enterprise clients in a SaaS setting, as well as a deep understanding of the digital marketing space.  

What you will do: 

  • Proactively manage a portfolio of enterprise-level customers by building a trusted advisor relationship with them. Ensure the customers are succeeding against their success plan and progressing through the TwentyThree maturity model. 

  • Ensure customers have a smooth onboarding and implementation phase. Project management across multiple stakeholders and activities. 

  • Work closely with the Support team to resolve any tickets or issues faced by your customers. 

  • Participate in large sales processes to scope onboarding and implementation requirements and solutions. 

  • Understand how customers are currently using the products and identify opportunities to increase usage and value gained. 

  • Run workshops and training with customers as well as provide strategic guidance in the field of video and digital marketing. 

  • Liaise with the product team to ensure feedback loops and voice of customers.

  • Monitor health scores, satisfaction levels, and customer engagement.  

  • Ensure customer retention and expansion. 

  • Maintain and update data in customer success management software. 


Minimum requirements for candidates: 

  • Bachelor’s degree or equivalent experience.

  • 2+ years of experience in a customer success role at a SaaS company.

  • Experience collaborating with enterprise customers.

  • In-depth knowledge of digital marketing. 

  • Strong ability to understand technical aspects and problem solve, without you needing to have software development skills. 

  • Desire to teach customers about the TwentyThree products and services

  • Passion for startups, marketing, and SaaS products. 

  • Excellent communication and interpersonal skills.

  • Strong team-player, efficient, structured, and solution-oriented. 

  • Must be fluent in English. 


Strong Bonus Points:

  • Multiple languages 

  • Experience with marketing automation tools or other SaaS marketing tools.

  • Understanding of video production and/or video marketing strategies. 

 

Perks and benefits

This job comes with several perks and benefits

Free lunch
Free lunch

Enjoy a free catered lunch with your colleagues, every day.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Free friday beers
Free friday beers

Friday is something special, let's enjoy a beer together.

Working at
TwentyThree

At TwentyThree, we empower marketing teams to finally integrate and add video to their marketing stack to successfully run video with inbound, social, and demand generation. The world’s best marketers need a video marketing platform to make better-informed decisions about video across the entire marketing funnel. Thousands of marketers are using TwentyThree to significantly increase their results and gain the missing 50% of website data through video marketing.

Read more about TwentyThree

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