Founded in 2016, we at Forecast are augmenting project-based organizations with intelligent automation so our customers can predict the future, operate at maximum efficiency, and profitably deliver beyond expectations. Our powerful and intuitive AI puts the cumulative skills and learnings from hundreds of thousands of projects to work for every user, every day. With customers in over 40+ countries worldwide and growing fast, we’re rapidly scaling our teams in Copenhagen & London.

Are you our next Forecaster?

As a Customer Support Specialist  you’ll join our Copenhagen based team to be part of our constant efforts to enable, educate and maximise the utilisation of the Forecast platform. You’ll support our customers through the careful and thoughtful resolution of any online tickets they raise. With an focus on supporting our global customers, note that the working hours for this role will be outside of 9-5 - we’re looking to provide more comprehensive support to our US customer base, so you must be able to work across early morning hours such as 2am-7am.

Your customer first approach and passion for how Forecast can transform a business through our best in class platform will be critical for our customer satisfaction and utilisation rates, and ultimately retention.This is a super exciting chance to gain experience in an international startup environment and gain visibility into the operations of a rapidly scaling commercial business. 

What you’ll do

• Respond to and resolve incoming customer support tickets, using your commercial understanding and Forecast knowledge to provide solutions or in case of no immediate fix, provide a workaround solution

• Support with creating content and knowledge base articles for our Help Centre, articulating in a digestible and engaging format best practice on how best to utilise the Forecast platform

• Work closely with our Product Managers & Developers to understand and improve your knowledge of the Forecast platform

What you’ll ideally have:

• Existing customer facing experience with an accompanying sense of ownership and understanding of the critical role support plays in customer satisfaction

• A analytical mindset - you’ll be able to interpret information sources about individual customer requirements and the Forecast platform and subsequently customised advice and support resolution

• Strong communication skills - your interactions will represent Forecast and you’ll need to be able to actively listen to customers and tease out further information as needed to get to root of their issues