Support Engineer

Salary Competitive

Are you a curious problem solver, then look no further! Lenus is a company providing an intelligent nutrition and workout solution that helps personal trainers, dieticians, and other health professionals to scale their business and still be hands-on with their clients. Currently, our software has helped people lose over 100.000 kg! We hope that this number will grow exponentially as we take over new countries.


The team

You will join our diverse team based in Copenhagen. Our team is young, open-minded, social and friendly. We organize team trips, dinners and parties on a regular basis and even when we are working we manage to have fun!

Together with the rest of the support team and the backup of the other departments (especially the dev team) you will help manage issues, respond to clients and make sure that using our platform is as great an experience as possible. There will be plenty of opportunities to take on new responsibilities in domains related to the role.

 

Your role

We are looking for someone with a desire to make the experience of talking to support as good as possible. Someone who can turn a bad experience with our system into a positive experience with the support team. You should be technically savvy and have a detective mindset, so as to make sure that it is as easy as possible for the devs to fix the underlying bugs and that all other issues are handled as fast as possible.

 

What we expect from you

  • Eagerness to learn and experiment

  • Detective mindset

  • Great written communication skills

Great extras

  • Any language skills (Danish, Swedish, SQL, React, etc.)

  • Experience with Zendesk

 

We offer a fantastic vibe at our dockside offices at Dampfærgevej 28, Langelinie Copenhagen with plenty of opportunities to influence our work processes. Please apply via The Hub.

We look forward to hearing from you!

For more information or questions please contact us at mathias@lenus.io

Perks and benefits

This job comes with several perks and benefits

Free coffee / tea
Free coffee / tea

Free friday beers
Free friday beers

New tech gear
New tech gear

Near public transit
Near public transit

Central office
Central office

Free office snacks
Free office snacks

See all 12 benefits

Working at
Lenus

The health coaching revolution starts here Lenus partners with the world’s best health & fitness coaches to power their growth. We support the new generation in taking their coaching business to the next level. We empower partners in the areas of physical health, mental & wellbeing, nutrition, lifestyle and habit & behavior coaching- A truly holistic approach to health. Fusing together our innovative tech, strategic expertise & human connection, we’re fully equipped to handle the business of coaching, so that coaches can focus on delivering real value to their clients. We’re accelerating the holistic health revolution. Do meaningful work, every day We are like-minded people for whom health and growth are core values and clear priorities. Here, we’re fundamentally energized by our shared vision: making the world a healthier and happier place. The path from our effort to our impact is short. In other words, our work matters. We are at the forefront of the health-tech field that’s under rapid transformation, and our innovations pave the path to the impact we want to create. Reach memorable career heights At Lenus, we inspire and motivate each other to do our best work and to always expand our skills and evolve our mindsets. We share an international platform and get support from peers and the organization to grow. We encourage people to innovate, test, fail, refine and bounce back. And not to be afraid of pushing the button. This often results in truly memorable moments of a career, regardless of the nature, complexity, pace or size of achievements. Bond through genuine human connections We are human at our core and we go all out to nurture authentic connections and experiences. To elevate and genuinely care for one another is the essence of who we are. A team of real, passionate people with unshakable optimism and contagious energy. Our informal environment encourages teamraderie. It empowers everyone to step in with their entire personality, and to engage and collaborate enthusiastically across functions, responsibilities and titles.

Read more about Lenus

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