We are a 29-month-old start-up renewing patents for companies in over 30 countries across Europe, Asia, North and South America, the Pacific. Our goal is to make renewals of all IP rights fully automated. Doing this, we believe there are at least 6 Bil. USD/year and a lot of time to save for small and innovative companies in the world. Your main challenge is to help us go from new interested customers to happy and satisfied and partners we continuously help. Read more below.
Fluent in written and verbal English
Must be detail-oriented, accurate and have a sense of urgency in completing tasks
Strong organizational skills with the ability to prioritize, multi-task, and learn quickly
Independent and enterprising
Outgoing and well-spoken
Proficient in the use of various software packages including google spreadsheets, docs and slides (or similar)
Basic math, computation skills and understanding of finance
Must be able to develop and retain an understanding of annuity products, company policies, procedures, and guidelines for contract administration and company-specific forms and their uses
A team player and a great communicator
Are ambitious, disciplined and enthusiastic and have a curious and creative mind
We need your experience to...
Further, improve our customer support and product education by
Sending updates on the service
Doing competitor research
Arranging User testing
Being in charge of Help.patentrenewal.com
Working on our product tutorial
Contact clients when they are“Approaching Limit” of their contract
Doing Customer interviews and evaluations
Sending customer surveys
Further, improve our standards for communicating with clients
Follow-ups with clients on a case by case matters
Be the front line of our operational communication by
Leading our shareholder communication
Leading Operations Compliance, Documentation and Governance
Invoicing our clients
Managing current and procuring new software products in the organization
General Quality assurance when it comes to external communication
The work distribution...
50% Operations communication
30% Customer success
10 % Sales
Experience with the trademark renewal process
Experience working with automating legal processes
Experience making customer surveys and training sessions
First-hand experience of life in a startup and flexible work hours
A fun and engaging workplace located in the heart of Copenhagen
A chance to work with skilled people in the law, legal tech(assisting our CEO, CTO, Head of renewals), data science and product development
A steep learning curve in a stimulating and challenging environment
Flexible. This ad is mostly for talent available for starting no later than 1 of May.
We’re are on a mission to accelerate the amount of innovation in the world by breaking down entry barriers and reducing costs for inventors.
We’re a broad cross-functional legion of devoted team players who’re passionate about our mission, and we’re growing fast.
At the patentrenewal.com team, you get the chance to combine your entrepreneurial mindset with hands-on work experience, while accelerating your career.
We are inspired by the developing culture in companies like Gitlab, Netflix and Facebook.
QUOTES FROM PARTNERS/CLIENTS
“Patentrenewal.com was easy for us to use from the very start. Within two weeks, we had renewed our first patents. Our administrators have an easy tool to use and we are able to provide a better offering to our clients.” CEO, Nordic Patent Service Gerard Van Walstijn
"patentrenewal.com produces a beautiful, elegant and very user-friendly experience. For clients, it's like a window into their own portfolio. patentrenewal.com reduces the time of communication and queries." Monique Heystek Administrative Head of Patent Renewals, Spoor & Fisher
Things that shouldn’t need to be said, but just for good measure are...
We are an open and fair company. We like to have fun and profit, but not at the expense of someone else. We don’t discriminate on the basis of background, race, gender, sexual orientation or physical disabilities and we expect the same from you.
This job comes with several perks and benefits
Enjoy a free catered lunch with your colleagues, every day.
Time is precious. Make it count. Morning person or night owl, this job is for you.
Get your caffeine fix to get you started and keep you going.
Easy access and treehugger friendly workplace.
Social gatherings and games; hang out with your colleagues.
Friday is something special, let's enjoy a beer together.