Customer Success and Operational Communication Manager

Patentrenewal.com Copenhagen Full-time
Salary Competitive
We are a 29-month-old start-up renewing patents for companies in over 30 countries across Europe, Asia, North and South America, the Pacific. Our goal is to make renewals of all IP rights fully automated. Doing this, we believe there are at least 6 Bil. USD/year and a lot of time to save for small and innovative companies in the world. Your main challenge is to help us go from new interested customers to happy and satisfied and partners we continuously help. Read more below.

YOU

  • Fluent in written and verbal English

  • Must be detail-oriented, accurate and have a sense of urgency in completing tasks

  • Strong organizational skills with the ability to prioritize, multi-task, and learn quickly

  • Independent and enterprising

  • Outgoing and well-spoken

  • Proficient in the use of various software packages including google spreadsheets, docs and slides (or similar)

  • Basic math, computation skills and understanding of finance

  • Must be able to develop and retain an understanding of annuity products, company policies, procedures, and guidelines for contract administration and company-specific forms and their uses

  • A team player and a great communicator

  • Are ambitious, disciplined and enthusiastic and have a curious and creative mind

We need your experience to...

  • Further, improve our customer support and product education by

    • Sending updates on the service

    • Doing competitor research

    • Arranging User testing

    • Being in charge of Help.patentrenewal.com

    • Working on our product tutorial

    • Contact clients when they are“Approaching Limit” of their contract

    • Doing Customer interviews and evaluations

    • Sending customer surveys

  • Further, improve our standards for communicating with clients

  • Follow-ups with clients on a case by case matters

  • Do upselling

  • Be the front line of our operational communication by

    • Leading our shareholder communication

    • Leading Operations Compliance, Documentation and Governance

    • Invoicing our clients

    • Managing current and procuring new software products in the organization

    • General Quality assurance when it comes to external communication

The work distribution...

  • 50% Operations communication

  • 30% Customer success

  • 10 % Sales

  • 10% Product

Bonus experience...

  • Experience with the trademark renewal process

  • Experience working with automating legal processes

  • Experience making customer surveys and training sessions

     

WE OFFER

  • First-hand experience of life in a startup and flexible work hours

  • A fun and engaging workplace located in the heart of Copenhagen

  • A chance to work with skilled people in the law, legal tech(assisting our CEO, CTO, Head of renewals), data science and product development

  • A steep learning curve in a stimulating and challenging environment

     

EXPECTED START

Flexible. This ad is mostly for talent available for starting no later than 1 of May.

 

PATENTRENEWAL.COM

We’re are on a mission to accelerate the amount of innovation in the world by breaking down entry barriers and reducing costs for inventors.

We’re a broad cross-functional legion of devoted team players who’re passionate about our mission, and we’re growing fast.

At the patentrenewal.com team, you get the chance to combine your entrepreneurial mindset with hands-on work experience, while accelerating your career.

We are inspired by the developing culture in companies like Gitlab, Netflix and Facebook.

 

QUOTES FROM PARTNERS/CLIENTS

“Patentrenewal.com was easy for us to use from the very start. Within two weeks, we had renewed our first patents. Our administrators have an easy tool to use and we are able to provide a better offering to our clients.” CEO, Nordic Patent Service Gerard Van Walstijn

"patentrenewal.com produces a beautiful, elegant and very user-friendly experience. For clients, it's like a window into their own portfolio. patentrenewal.com reduces the time of communication and queries." Monique Heystek Administrative Head of Patent Renewals, Spoor & Fisher

 

Things that shouldn’t need to be said, but just for good measure are...

We are an open and fair company. We like to have fun and profit, but not at the expense of someone else. We don’t discriminate on the basis of background, race, gender, sexual orientation or physical disabilities and we expect the same from you. 

 

 

Perks and benefits

This job comes with several perks and benefits

Free lunch
Free lunch

Enjoy a free catered lunch with your colleagues, every day.

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Free office snacks
Free office snacks

Peckish after lunch? We got your back with soft drinks, treats and fruit.

See all 18 benefits

Working at
Patentrenewal.com

Empowering innovative companies with great tools to easier create meaningful inventions and thereby contributing to accelerating innovation in the world. At patentrenewal.com we are developing novel, cost-cutting, intuitive solutions, filled with top-notch algorithms, machine learning, and AI to accomplish just that. Our product: patentrenewal.com - The world's smartest patent renewal service.

Read more about Patentrenewal.com

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