We want to improve the lives of more than 1 billion shift workers across the globe with a workforce management platform which enables both employee managers and their employees to work together easily, with greater transparency and more open communication. If you share our passion for a more connected and people-focused workforce and want to be part of building a platform to empower it, we’d love you to join us on our journey.

Customer Support Consultant – Part Time

At Planday, we believe happy people power great businesses. We provide a career-defining workplace based on our values and principles: scale, authenticity, umpf, collaboration and empowerment.

We want to improve the lives of more than 1 billion shift workers across the globe with a workforce management platform which enables both employee managers and their employees to work together easily, with greater transparency and more open communication. By digitising and automating administrative tasks and integrating multiple business and people-focussed systems in one place, we believe we can help everyone save time and money so they can focus instead on the things that really matter.

If you share our passion for a more connected and people-focused workforce and want to be part of building a platform to empower it, we’d love you to join us on our journey.

If you are looking for a student job that gives you insight into a fast-growing tech business, the freedom to take your own initiative, and will challenge your problem-solving skills, you should check us out.

Planday is expanding and we are looking for a service-minded individual with Swedish as a mother tongue to join our Customer Success Team here in Copenhagen as a Customer Support Consultant. You’ll join a team of passionate colleagues who strive to give our customers the best support experience.

What You’ll Do

Your day-to-day

·         As our Customer Support Consultant, you will be responsible for:

·         Communicating with customers via our support channels: telephone, online chat and email

·         Answering questions about technical issues, how to use Planday, and best practice of scheduling and administration for mainly the hospitality industry

·         Testing and troubleshooting to define technical issues

·         Collaborating closely with colleagues both in your own team and across the business

·         Taking your own initiative in terms of finding the best solutions for your customers

·         You will be part of a student team that primarily covers support from 14-22 on weekdays and during weekends

·         We expect you to work 2-3 days per week

What We Expect from You

You are the right person for the job if you:

·         Are fluent in spoken and written English and Swedish

·         Are proactive and skilled in problem-solving

·         Have experience working in a fast-paced environment and can quickly adapt to changing circumstances

·         Love helping people and ensuring you provide best-in-class customer experience

·         Are a driven professional with a good sense of humour

·         It is a big plus if you can comprehend and communicate well in Danish and/or Norwegian

·         It is a plus if you have experience using Planday from a previous workplace

Benefits

First and foremost, we offer more than just a job; we offer:

·         Awesome colleagues and a social working environment

·         Lunch, drinks and healthy snacks

·         Be a part in an exciting international growth journey

·         International and open working atmosphere

·         Great location in central Copenhagen

·         Lots of team and community events

·         Room for taking initiatives that impact upon the business

·         Flexible working days

Company Values

Scale

·         Work smarter to grow our business on all levels

Authenticity

·         We do what we say and say what we do

UMPF!

·         Go beyond what's expected to achieve success

Collaborate

·         The best results are achieved together

Empower

·         Encourage people to make impactful decisions

About Planday

We want to improve the lives of more than 1 billion shift workers across the globe with a workforce management platform which enables both employee managers and their employees to work together easily, with greater transparency and more open communication. By digitising and automating administrative tasks and integrating multiple business and people-focussed systems in one place, we believe we can help everyone save time and money so they can focus instead on the things that really matter.

Founded in a Copenhagen bar in 2004 by two hospitality workers who wanted to make shift rostering easier, Planday is one of the fastest growing VC-backed technology companies in Europe. In the last year alone, we have almost doubled our number of employees throughout the world and we want to continue to expand. Our latest series C funding round was backed by some of the biggest VCs in Europe, including Creandum, IdInvest and SEB Equity – the investors behind Spotify and iZettle.

Our roots are Danish, but our mindset and know-how is global. Planday’s team spans 30 nationalities across five offices – Copenhagen, London, Oslo, Hamburg and LA. We live and breathe for our customers’ success, while retaining a Scandinavian approach to work-life balance. We celebrate each other’s achievements and differences while encouraging each other to learn and grow together. This is how we became the leading workforce scheduling platform used by SME and enterprise businesses globally.