Customer Success Manager

Salary Competitive
We are an experience-centric company, and we believe in the power of great experiences. Our international group of dreamers, creators and rule-breakers passionate about merging design and technology together, enables us to transform that into one truly amazing event platform.

FULLTIME POSITION:

We are looking for a full time Customer Success Manager in Tame to help our Enterprise clients get the most out of our Event platform.


So if you are good with people, love to build relationships and help clients achieve the best results, then this position might be for you!


About Tame:

The team behind Tame has an aggregated decades long experience of creating events and building products that solve real problems for real people. So, what got us here? Our ambition to change a broken event industry through innovation, customer obsession and a relentless focus on the great experience.


Your role:

You'll be our first Customer Success Manager, being the glue between our internal teams from Sales, Engineering, Product and our Customers. On a daily basis your job will be ensuring that our customers (Event & Marketing Managers in medium to Enterprise companies) succeed with the use of our Event platform.


Your main responsibilities are:

  • Delivering physical or digital on-boarding & training of new clients

  • Delivering world-class support when clients reach out

  • Take ownership of customer issues, follow through and close them in close collaboration between our Tech & Product Team.

  • Deep understanding of the product in order to consult our customers in new event best practices for all their events

  • Create material to improve the overall customer experience and engage customers

  • Collecting feedback from our clients in terms of new product features

  • Helping hire more Customer Success Managers as we grow

  • Optimizing the customer experience from A-Z in preparation for international scaling.

Given the size of the company, we expect you to be proactive and can take full responsibility in a flat hierarchy. You can expect to have a very free framework to do things as you think they should be done. We provide thorough training, and from this the starting point is that both processes, tools and tasks are always up for discussion.

We look forward to hearing your ideas and past experiences to improve the way we do things today.


In everyday life, you will be part of our team on sales, product and customer success.


Where are we in our startup journey?

We're a team of 11 people who've spent the last 3,5 year on building an amazing product. We have 15 of the best investors in Europe, we've closed some of the largest clients in Denmark and internationally, we're closing new clients on a weekly basis.


Now we're looking for new talented colleagues to help us take the next steps in our journey and we hope to hear from you!

For more information or questions please contact us at jasenko@tame.events or phone number 29240482

Perks and benefits

This job comes with several perks and benefits

Free lunch
Free lunch

Enjoy a free catered lunch with your colleagues, every day.

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Free office snacks
Free office snacks

Peckish after lunch? We got your back with soft drinks, treats and fruit.

See all 13 benefits

Working at
Tame

We are an experience-centric company, and we believe in the power of great experiences. Our international group of dreamers, creators and rule-breakers passionate about merging design and technology together, enables us to transform that into one truly amazing event platform. Visit our website here: https://www.tame.events/

Read more about Tame

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