We are looking for a full time Customer Success Manager in Tame to help our Enterprise clients get the most out of our Event platform.
So if you are good with people, love to build relationships and help clients achieve the best results, then this position might be for you!
The team behind Tame has an aggregated decades long experience of creating events and building products that solve real problems for real people. So, what got us here? Our ambition to change a broken event industry through innovation, customer obsession and a relentless focus on the great experience.
You'll be our first Customer Success Manager, being the glue between our internal teams from Sales, Engineering, Product and our Customers. On a daily basis your job will be ensuring that our customers (Event & Marketing Managers in medium to Enterprise companies) succeed with the use of our Event platform.
Your main responsibilities are:
Delivering physical or digital on-boarding & training of new clients
Delivering world-class support when clients reach out
Take ownership of customer issues, follow through and close them in close collaboration between our Tech & Product Team.
Deep understanding of the product in order to consult our customers in new event best practices for all their events
Create material to improve the overall customer experience and engage customers
Collecting feedback from our clients in terms of new product features
Helping hire more Customer Success Managers as we grow
Optimizing the customer experience from A-Z in preparation for international scaling.
Given the size of the company, we expect you to be proactive and can take full responsibility in a flat hierarchy. You can expect to have a very free framework to do things as you think they should be done. We provide thorough training, and from this the starting point is that both processes, tools and tasks are always up for discussion.
We look forward to hearing your ideas and past experiences to improve the way we do things today.
In everyday life, you will be part of our team on sales, product and customer success.
Where are we in our startup journey?
We're a team of 11 people who've spent the last 3,5 year on building an amazing product. We have 15 of the best investors in Europe, we've closed some of the largest clients in Denmark and internationally, we're closing new clients on a weekly basis.
Now we're looking for new talented colleagues to help us take the next steps in our journey and we hope to hear from you!
This job comes with several perks and benefits
Enjoy a free catered lunch with your colleagues, every day.
Time is precious. Make it count. Morning person or night owl, this job is for you.
Get your caffeine fix to get you started and keep you going.
Easy access and treehugger friendly workplace.
Social gatherings and games; hang out with your colleagues.
Peckish after lunch? We got your back with soft drinks, treats and fruit.