With over 60 employees in Los Angeles and Copenhagen, SOUNDBOKS is equal parts seasoned professionals and passionate unconventionals. We’ve got an amazing thing going, and it’s only getting better.
Growth is not something we offer, it’s who we are. Learning is at the centre of everything, people will teach you what they know and the involvement is yours to take. We’re talking a real-time, on-the-job, experiential approach to learning, and it’s our ultimate goal that you leave the office everyday having learned something new.
ROLE COMMUNITY SUPPORT COORDINATOR
TEAM SUPPORT & OPERATIONS
START DATE APRIL 1ST or ASAP
We believe that people are our greatest asset and so we are obsessed with our community. We preach an ‘above and beyond’ mentality in everything we do - from answering technical questions to ensuring a world-class customer service experience. As part of our team you’ll become an expert on all things support and learn how to solve the problem before it becomes a problem. More specifically, you will be responsible for helping our Danish and French customers.
In reality that means that you will be responsible for:
Support platforms: Through Live Chat and phone support you will handle incoming requests on Facebook, Amazon, and email messages. Our customers depend on you to solve their challenges or direct them to the right department within the company.
Planning product repairs: Ensure fast handling of repair, exchange and return requests of the SOUNDBOKS and future products.
Making us better than ever before: you will become the expert in your area, and we rely on you to suggest ways for us to optimise the customer experience.
Shipping, delivery and returns: You’ll work closely with Operations to handle European shipping and delivery cases. That means having ongoing communication with our partners at DPD, GLS and FedEx.
Translations and communications: We put our trust in you to handle accurate communication and translations for our German support channels.
In order to thrive with these responsibilities successfully we expect you to have:
An above and beyond mentality – and we cannot stress this enough. We owe our customers everything, and they deserve our love.
Fluency in French and Danish - we want to meet our customers in their own language to provide the best service possible.
Experience from customer support or service management. We don’t care about your education, but show us that you know what it takes to create an amazing customer experience.
Intrigued? At SOUNDBOKS you’ll find yourself a part of a community. We realize that growth is a process and we don’t expect you to go through it alone. Actually, we guarantee that you won’t have to. We work together in order to work smarter, we inspire each other to be better, and we never forget that every member of the team is responsible for our success.
So, if you’re tired of all of the noise in the job market, we’d love to hear from you. This may be the coolest job you ever have.
While it was tempting to write a novel here, we tried to keep it short. Instead, you’re welcome to contact Frederik Sassi if you have any questions about the position or us in general. He lives on LinkedIn but can also be reached on +45 31 55 15 76.