As Customer Success Manager, you’ll handle the entire communication with our small- and midsize business customers, who are in the need of a specialist. You’ll support your customer portfolio from the first initial contact until finding the perfect specialist. Throughout the process, you’ll be responsible for your own customer portfolio and work towards individual targets. You’ll be joining a team of passionate professionals and together you’ll be growing and establishing the Swedish market.
Identify and assess customer’s needs and requests to achieve satisfaction
Improve customer service experience and create engaged customers
Be in contact with our partners (accountants) to ensure completion of customer requests
Take ownership of customers issues and follow problems through to resolution
Be dedicated to and support our customers in Sweden
Own the customer relationship and act as the primary point of contact in our match-making process
As our Customer Success Manager, you are our customer’s go-to-person. You empathize easily with people and can build relationships quickly over the phone. Also, you enjoy advising and consulting our customers, are a strong problem solver and are motivated working with targets. You thrive to give them a spectacular experience through a trusted advisory relationship by supporting them throughout their journey at Ageras.
Maybe you are currently in a similar customer support or product advising position, but are eager to try something new and be part of further growing the Swedish market in a dynamic, international environment?
You also have:
Near-native Swedish language skills and conversational English language skills
Experience in successfully managing and supporting B2B customers
The ability to develop tremendous loyalty with stakeholders
The ability to consult and advice on the best solution for a customer
Strong client-facing and communication skills
Great collaboration skills and are a big supporter of internal knowledge sharing
No objection handling demanding customers
Maintain the highest integrity and compliance in everything
At Ageras, we take fun seriously, because motivated Agerians equal happy clients and partners. We go the extra mile to ensure that our employees come motivated and happy to work and thrive in our dynamic, international work environment. Our modern, open office space, in the heart of Copenhagen, creates an inspiring work atmosphere; we serve breakfast and lunch every day, drink very decent coffee and have fun Friday bars. Together we believe we can achieve great success and we are on a mission to conquer the world.
Now that we have caught your attention, it is time for you to catch ours. Please send us your English resume and a simple cover letter where you tell us why you are the right fit for us. All applications are continuously evaluated, but you can expect to hear from us within 4 weeks. If you have any questions regarding the position, please contact HR Consultant, Imke Wieboldt at +45 31 79 17 15.
This job comes with several perks and benefits
Get your caffeine fix to get you started and keep you going.
Easy access and treehugger friendly workplace.
Social gatherings and games; hang out with your colleagues.
Friday is something special, let's enjoy a beer together.
Time is precious. Make it count. Morning person or night owl, this job is for you.
Break a leg! Seriously, we got you covered in our company healthcare plan.