Customer Success Manager - Swedish Market

Salary Competitive
We are looking for an ambitious Customer Success Manager to provide excellent customer service. At Ageras, the best Customer Success Managers are genuinely excited to help their customers. They’re patient, empathetic, and passionately communicative. They love to talk. They can put themselves in our customers’ shoes and advocate for them internally when necessary.

As Customer Success Manager, you’ll handle the entire communication with our small- and midsize business customers, who are in the need of a specialist. You’ll support your customer portfolio from the first initial contact until finding the perfect specialist. Throughout the process, you’ll be responsible for your own customer portfolio and work towards individual targets. You’ll be joining a team of passionate professionals and together you’ll be growing and establishing the Swedish market.

 

Specifically, you’ll:

  • Identify and assess customer’s needs and requests to achieve satisfaction

  • Improve customer service experience and create engaged customers

  • Be in contact with our partners (accountants) to ensure completion of customer requests

  • Take ownership of customers issues and follow problems through to resolution

  • Be dedicated to and support our customers in Sweden

  • Own the customer relationship and act as the primary point of contact in our match-making process

 

Requirements

You are:

As our Customer Success Manager, you are our customer’s go-to-person. You empathize easily with people and can build relationships quickly over the phone. Also, you enjoy advising and consulting our customers, are a strong problem solver and are motivated working with targets. You thrive to give them a spectacular experience through a trusted advisory relationship by supporting them throughout their journey at Ageras.

Maybe you are currently in a similar customer support or product advising position, but are eager to try something new and be part of further growing the Swedish market in a dynamic, international environment?

 

You also have:

  • Near-native Swedish language skills and conversational English language skills

  • Experience in successfully managing and supporting B2B customers

  • The ability to develop tremendous loyalty with stakeholders

  • The ability to consult and advice on the best solution for a customer

  • Strong client-facing and communication skills

  • Great collaboration skills and are a big supporter of internal knowledge sharing

  • No objection handling demanding customers

  • Maintain the highest integrity and compliance in everything

 

Benefits

At Ageras, we take fun seriously, because motivated Agerians equal happy clients and partners. We go the extra mile to ensure that our employees come motivated and happy to work and thrive in our dynamic, international work environment. Our modern, open office space, in the heart of Copenhagen, creates an inspiring work atmosphere; we serve breakfast and lunch every day, drink very decent coffee and have fun Friday bars. Together we believe we can achieve great success and we are on a mission to conquer the world.

 

Interested?

Now that we have caught your attention, it is time for you to catch ours. Please send us your English resume and a simple cover letter where you tell us why you are the right fit for us. All applications are continuously evaluated, but you can expect to hear from us within 4 weeks. If you have any questions regarding the position, please contact HR Consultant, Imke Wieboldt at +45 31 79 17 15.

For more information or questions please contact us at phone number +45 31 79 17 15

Perks and benefits

This job comes with several perks and benefits

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Free friday beers
Free friday beers

Friday is something special, let's enjoy a beer together.

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Healthcare insurance
Healthcare insurance

Break a leg! Seriously, we got you covered in our company healthcare plan.

See all 8 benefits

Working at
Ageras A/S

At Ageras, we are all about making complex things simple, and that is because we believe it to be more fair, transparent, and empowering. We are building a simple ecosystem connecting clients to lawyers, accountants, and bookkeepers. We are an ambitious, young and fast-paced technology company in Copenhagen. After 7 years we are financially backed by one of the largest Private Equity funds, Investcorp, and have a footprint in Denmark, Sweden, Norway, the Netherlands, Germany and the US.

Read more about Ageras A/S

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