Is your passion to help customers and make a difference? If you’re fanatical about customer-centric IT solutions with cool features, and you are a natural problem solver capable of adapting to changes on the fly, you’re probably the right person to join our succesful and growing team of Client Success Managers.

Your responsibility

You ensure that our customers are thrilled and delighted with their eloomi solution. As their primary point of contact, you’re the customer’s go to person helping them to a successful implementation of eloomi.

Reporting directly to the VP, Products, your job is to make sure that our customers are successful and get the most out of eloomi. The ideal candidate is empathetic, caring and a dedicated professional that goes the extra mile to help customers grow their businesses and make them more efficient.

Things you’ll do every day

• Go through customer support cases and coordinate with the solution team

• Set up new customer accounts so they are ready to hit the ground running

• Onboard customers in the eloomi solution and inspire them to make the most of it

• Identify the customers’ definitions of success and ensure they achieve their goals

• Build meaningful and sincere relationships with our customers to ensure they fall in love with eloomi

• Develop scalable methods to drive greater usage and retention (i.e. email marketing, in-app messages, webinars, training materials)

• Build and continuously improve all processes related to customer on-boarding, growth, and overall success with eloomi.

Apply for the job if you…

• Have at least a couple of years of experience in a business environment, ideally in customer success or account management

• Speak “tech” but are absorbed in the user experience and love working closely with customers

• Have a passion for HR, people development or just want to make a difference

• Have worked with SaaS before, although this is not a requirement

• Feel that your super power is connecting with people from all walks of life and that you can comfortably maintain relationships with many people

• Like being a leader amongst peers and can think on your feet when things start shifting around you

• Run your own client base in a great and fun working environment

Definitely send your application if you…

• Can embody the voice of the customer, and tirelessly advocate for them within our company

• Are boundlessly curious; asking questions and doing your own research on things you find interesting is basically a hobby

• Have knowledge/experience with costumer and/or partner programs

What do we offer

eloomi has a professional and informal work environment with friendly people and a strong culture which will help you will feel welcome in our eloomi family.

We have fun and we get energy from working at eloomi, because together we are strong. We work hard to bring amazing things to life by being innovative together with other smart people and rock stars.

We have the flexibility and a playground of empowerment which makes us create excellent solutions and perform at the highest level.

If you are looking for what we call “the must be there” benefits, then boy do we have them! To start, you can enjoy the simple things like sodas, snacks, music, soccer games, social events, and celebrations. Join us for our Monday morning breakfasts to kick off each new week and gather with the company on Friday afternoon pitches to share & gain knowledge while celebrating the end to another great week. We are a completely transparent organisation sharing insights and access to both your role and the company at all levels.

Getting here is easy, just a quick 5-minute walk to the Metro or you can drop your bike off right outside the office! We have the coolest office located right in Telia Parken, the home of the local FC Copenhagen and the Danish national soccer teams. While sitting at your desk in the office, you look in one direction and you are right on the football pitch and in the other direction you are in “Fælledparken.”

We are ONE eloomi

We are 100% committed to our values and culture. We call it ONE eloomi, which is the ability to make our team culture even stronger, and the initiative to build even more awesomeness into eloomi. ONE eloomi is about further developing our behaviours, our processes, our product and services. All employees play an important role and without our employees there would be no eloomi. That is why we believe everyone here is awesome.

We have eloomi core values

• A deal is a deal – an agreement is an agreement

• We do what we say, always

• We have fun and a great daily work engagement

• We will deliver the most professional and innovative products and services

• We aim for the highest performance

We have eloomi behavioural values

• Perform – be a high performer and execute important work with no bureaucracy

• Communicate – always communicate honestly, directly and with an open mind

• Be curious – seek insights, be innovative, simplify and minimize complexity

• Be passionate – share knowledge and inspire others with your desire to deliver excellence

• Be a team player – be available for the team and bring out the best in yourself and others

We are eloomi and we need smart people and rock stars like you to help us grow our eloomi family. Come do the magic with us and help us do amazing things for our customers. And by the way, our great colleagues in People & Culture work every day for the mission to “be the best workplace you ever worked at”.

We need you now, so if you would like to know more about the position, please contact our Head of Recruitment, Susie Sandberg, at susie@eloomi.com or give her a call at +45 9320 5019. Please apply via The Hub.

eloomi is an equal opportunity employer and we welcome all applicants. eloomi supports workforce diversity and all applications will be considered equally and against the role profile regardless of colour, race, nationality, ethnic origin, gender, sexual orientation, marital status, disability, parental responsibilities, age, religion, or belief.

Learn more about us at: https://eloomi.com/about/ or https://eloomi.com/csr/

Apply directly here - https://candidate.hr-manager.net/ApplicationInit.aspx?cid=1742&ProjectId=144585&DepartmentId=18956&MediaId=5&SkipAdvertisement=False