About the job
You will work at the Copenhagen office with PNO Ventures’ effective four man team who build our customer portal and rental platform. To ensure we truly deliver value to our customers, we are looking for an outstanding candidate who can onboard and support our team and customers in our platform.
The job requires conversations with many different layers in our customer’s organisation to properly onboard all relevant stakeholders in our platform. A key focus for this job is to apply strong human skills to critically assess learning gaps and quickly improve where gaps are present. Managing the onboarding journey for our customers is a success criteria.
We work in a flat organizational structure. We expect that you bring your honest self to work every day, that you are opinionated by experience, but will listen to any qualified argument.
Proven track record of delivering outstanding customer results
Good understanding of software architecture
Have helped ship products that solve real problems, and that people use
Danish speaking and located in/near Copenhagen
Experience with digital customer onboarding, retention and win-back is a plus
Ability to listen and critically assess issues/challenges to different audiences
Responsible and dedicated to your work and your team
Experience building lasting relationships with customers and colleagues
A balanced sense of optimism and humility with a desire to make things better
Competitive salary and meaningful work
A human-centered organization
Central office location
Company healthcare insurance and pension plan
Flexible working hours and vacation policy
How to apply
Send your (short) written application and resume as soon as possible. We are reviewing applications as they come until we find a match.
This job comes with several perks and benefits
Enjoy a free catered lunch with your colleagues, every day.
Time is precious. Make it count. Morning person or night owl, this job is for you.
Get your caffeine fix to get you started and keep you going.
Easy access and treehugger friendly workplace.
Peckish after lunch? We got your back with soft drinks, treats and fruit.
We take care of you, even when you are old and wrinkly.