Customer Service Assistant

Salary Competitive
Blok is a technology company on a mission to build the best possible customer experience in selling and buying a home. Our technology-powered realtor team help consumers with real estate transactions in the Nordics. Founded in 2017, Blok has sold nearly 300M€ worth of apartments to date.

Blok is looking for a Customer Service Assistant to join our team at the Helsinki office. Your role will be to support our real estate agents and provide assistance with day-to-day office tasks. You will, for example, assemble and coordinate deliveries of outbound packages. The position requires an ability to interact with different kind of people and quick problem-solving ability in various kinds of customer service situations.

This position is perfect for entry level applicants and prior experience from real estate is not required. In the long term the position opens up a path to becoming a real estate agent pending successfully passing the LKV test (licensed real estate agent test).


What we expect from you

  • Native level language skills in Finnish and strong English
  • Experience from customer service and assistant roles
  • Strong customer service attitude
  • Ability to organise and schedule your work 

Additionally, we appreciate

  • Experience from the real estate industry
  • Strong Swedish skill
  • Experience from working in a start-up company

What we offer

  • Competitive salary
  • Possibility to join our options program
  • Lunch benefit
  • Urban work environment
  • Extensive health care benefit
  • Cinnamon buns every Friday :) 


Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Free office snacks
Free office snacks

Peckish after lunch? We got your back with soft drinks, treats and fruit.

Equity package
Equity package

Want to be a partner? Look no further.

See all 12 benefits

Working at
Blok

Blok is a digital real estate agency for residential properties. Simply put, we help people buy and sell apartments. Why? Real estate transactions are notorious for being the largest and most stressful financial decisions we take during our lives. There are a lot of questions, uncertainty and the process has traditionally been opaque and costly. Our goal at Blok is to fix that by providing a transparent and cost-efficient service, where the customer feels that she’s in control. At the core, we’re a technology company, since we recognize that winning in this market requires us to augment the best real estate agents with the best technology. Our digital services enable us to give our customers a modern customer experience and provides massive operational efficiencies for our real estate agents, which saves time and money, both for us and our customers. Founded in 2017, the company has grown rapidly with apartments sold for the combined value of over 350 MEUR to date and employs over 20 people in Finland and Sweden. We’re backed by prominent Nordic and Swiss investors and our financial situation is solid. The Story Blok's story started from our own experiences in the real estate market. In January 2015 our CEO Rudi Skogman found his dream apartment. To afford it he had to sell his old flat. After some price negotiations the apartment was sold and the real estate agent cashed in a 7000 € commission. Afterwards Rudi started thinking if using an agent had been right choice after all. There had to be a better (and cheaper) way to sell apartments. In the spring of 2016 Rudi got the idea of using technology to automate most of the selling process. Soon after that Juha, Samu and Olli joined. Things started to fall in place: What if we would let the owner arrange viewings? What if bids could be made online? What if the home valuation would be done by an algorithm? What if the transaction cost was a bit more reasonable? After taking a leap of faith and founding Blok the service was officially launched in the spring of 2017. Since then the company has served thousands of home sellers and buyers across Finland and Sweden. The company has won recognition as one of the hottest startups in Europe (Wired) and as the best new web service of the year (Grand One). The Service Our service provides an easy and seamless digital experience for selling and buying an apartment throughout the whole home buying and selling process: - The valuation service estimates the value of your apartment based on advanced algorithms and actual transactions. - The trading platform enables bidding for apartments electronically. - The agent service automates nearly all routine tasks of the real estate agent, making the whole process extremely cost-efficient. Our digital service matched with our stellar customer service team has resulted in a world-class customer happiness which has steadily measured in the 80-90 range on the NPS scale.

Read more about Blok

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