SiteSage is developing an AI co-pilot for e-commerce customer support teams to help them resolve tickets faster and with higher quality by integrating directly into their existing systems and automating repetitive workflows with secure, action-based AI. In practice, we give support agents “superpowers”. SiteSage connects ticketing platforms with shop systems, WMS, ERP, shipping providers, and other operational tools, so agents no longer have to switch between systems or manually search for data. The AI retrieves context instantly, categorizes cases, suggests structured replies, and can execute predefined actions such as pausing orders or validating shipment status, all within controlled, role-based permissions. Instead of replacing people, we remove friction. Agents focus on exceptions and customer experience, while repetitive tasks and cross-system lookups are handled intelligently in the background.