1. Short description (the pitch) EchoLine is developing an AI-powered voice assistant platform to help service‑oriented businesses solve missed leads, overburdened staff and costly round‑the‑clock reception with a seamlessly integrated, self‑learning conversational AI that handles calls, books appointments and follows up via your existing systems . 2. The What: What are you solving + more in‑depth details The problem Lost revenue & leads: Calls during peak hours or outside business hours go unanswered, costing service businesses up to 20 % of potential bookings. Staff overload: Receptionists and practitioners juggle phone duties alongside core work, reducing productivity and increasing stress. High operational costs: Hiring and training 24/7 human reception teams is expensive, especially for small to medium enterprises. Fragmented tools: Many businesses use multiple calendar and booking systems, creating friction and errors in scheduling. Who it affects & scope Primary pilot verticals: Dental clinics (~8 000 in Sweden) and real estate agencies (100+ major players negotiating solutions). Broader targets: Salons (hair & nail), gyms, skin & health clinics, auto dealers—any service business relying on lead generation and appointment booking. Market size: Over 120 000 service‑oriented SMEs in Sweden alone; global conversational AI in customer service market projected to exceed USD 10 billion by 2026. 3. The How: Describe how your startup is solving this Tailored Onboarding & Knowledge Base We interview each client to capture their service menu, FAQs and booking rules, then encode this into Ebba’s conversational model. Plug‑and‑Play Integrations Live: Google Calendar, Muntra and Calendly. Next up: Frenda, BokaDirekt, BokaMera and major local booking platforms. No new hardware—simply authorize API access and Ebba joins your tech stack. 24/7 Intelligent Reception Ebba answers inbound calls instantly, processes appointment requests, reschedules or cancels, and captures lead details. Automated outbound reminders and follow‑ups reduce no‑show rates by up to 25 %. Continuous Learning Loop Every conversation refines Ebba’s accuracy. Our analytics dashboard tracks call metrics, missed opportunities and customer sentiment. Dedicated Support & Optimization Weekly performance reviews, tailored tweaks and feature roll‑outs ensure alignment with evolving business needs. 4. The Why: What motivated you to get started First‑hand pain point: We saw dentists pause treatments to field phone calls—splitting focus between patient care and reception. Missed calls meant lost revenue and frustrated patients. Complementary expertise: Afroz: M.Sc. in Mechanics, Production & Logistics; project management roles at Scania, Volvo; production manager at Quandify; buyer at Mycronic. Yones: Six years as an AI developer building apps and web services for banking and hospitality, with a track record of delivering robust, scalable solutions. Early traction: Currently in discussions with one of Sweden’s largest real estate agencies for a fully customized deployment of Ebba. Vision: Democratize enterprise‑grade, always‑on customer engagement tools so that every service business—from salons to clinics to dealerships—can convert every call into an opportunity and focus staff on high‑value work.