Tyder (formerly Labelf AI) helps companies serve customers at scale and still know each one as if they were the only one. We’ve all been on the other side of it. The invoice you don’t recognise. The callback that never comes. Explaining everything all over again, to someone new. Small moments like these are how relationships built over years get lost, long before it shows in NPS or churn. When you serve customers at scale, it’s hard to know anyone personally. So companies have built their systems around the average customer, not the actual one. For the first time, companies can understand every customer conversation, not just a sample. Tyder helps them see what each customer needs and make sure the right person acts on it, so no customer has to repeat themselves and no promise is forgotten. We started as Labelf in 2021, building technology to understand customer conversations. The more conversations we understood, the clearer it became that what really matters is the relationship behind them. And strong relationships are good business: customers who feel known stay longer, buy more and recommend you to others. We’re a team in Stockholm working with customers internationally, combining deep technical expertise in AI with experience from large organisations and highly sensitive environments.