Be Customer Smart

Be Customer Smart offers AI Optimised CX Management solution that uses operational data to reveal what causes customer dissatisfaction and churn along customer journeys to help businesses know how to improve customer retention, and increase customer satisfaction and revenue. In order to reduce churn, one must know why customers leave. The traditional methods such as surveys are slow and provide incomplete and biased data due to low response rates. In contrast, our AI Optimised CX Management solution takes already existing data of daily operations and builds a machine learning model to calculate the following in real-time for the whole customer base, each segment or an individual customer: 1. How each customer touchpoint impacts retention and future revenue 2. The most important improvement areas and their revenue impact 3. Which customer-centric KPIs to track and what are optimal target values 4. Which customers are likely to leave and why 5. The overall revenue at risk
Location Pori
Website becustomersmart.com
Founded 2017
Employees 1-10
Industries IT & Software
Stage Product or prototype
Business model B2B
Funding state Bootstrapping

Working at
Be Customer Smart

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Equity package
Equity package

Want to be a partner? Look no further.

Remote work allowed
Remote work allowed

You know how you perform best. Work from your couch, your favorite cafe or abroad when you feel like it.

Skill development
Skill development

We want to take you from good to great.

Maternity / paternity leave
Maternity / paternity leave

Kids are the future, go spend time with them.

Paid holiday
Paid holiday

Metropolitists, beach boys and mountaineers we salute you and pay you to go and explore the world.

Team

Founder, Co-founder & CEO

Ilkka Huotelin