The Company Arcticode is developing an easy to use mobile order and payment service to help food and beverage venues capture feedback while at the same time creating better loyalty from guests by incentivizing feedback through loyalty points. The issue We solve an issue common in the bar, venue and club scene. Customer insight and feedback. There is often less dialogue between guests and staff, and guests these days demand more and more from every visit. This occurs especially in the younger generation starting with millennials and younger. They constantly seek the best experience and will move on from a venue quite fast if expectations are not meet. Most venues in both the food and beverage sector could benefit from having a simple solution to better capture feedback while at the same time providing a simple mobile order and payment solution. The Solution Our solution combines ordering and feedback into one service. The service lets you order and pay while out for food and drinks with your phone as this is becoming the preferred way today while also capturing feedback in-app which provides cash points. These can then be used for discounted meals, snacks, goods, drinks etc. (not alcoholic beverages – Norway edition). We create a win-win situation of having guests leave feedback while also being enrolled in a loyalty program which creates higher interest and recurring visits. Why we do what we do Having worked in the food and beverage service sector you may encounter a lot of less friendly feedback at times, but this is often individuals who do not represent the majority of guests. But when you just don’t know this can make a workday long and tiresome, and rarely inspire anyone to provide a better service. But regardless, you start to understand your guests even better, you can facilitate for an even better service and experience, and this will in turn create a better day for both staff and guest. As a guest, you simply want what you came for, a good experience and a good service. Regardless of what the situation for the staff is. Having a simple way to both order and leave feedback while gaining something from it will create a mutually beneficial situation. And that’s what we have in common. We all want to have a good experience. This is why we do what we do. To create the best possible outcome for both.