Last updated 18.12.2024
These terms ("Terms") govern the relationship between you ("Customer") and The Hub ("Service Provider") regarding the use of the Scout service. Together, we are referred to as "The Parties."
1.1. The Hub (“Platform) is a recruitment platform for startups and scale-ups in the Nordic region, connecting job seekers with employers through job ads and sophisticated recruitment services. The Scout service ("Service") is an AI-powered alternative to traditional headhunting, designed specifically for startups.
1.2. By purchasing the Service, the Customer agrees to these Terms.
1.3. General usage of The Hub is governed by The Hub’s General Terms & Conditions and Privacy Policy.
2.1. The Service Provider will assign a dedicated Recruitment Success Manager (“RSM”) to help fill your job listing (“Job”) and support your recruitment process.
2.2. The RSM will manage your Job for up to 12 weeks from the date the job is published (“Commencement Date").
2.3. The RSM will search for and approach relevant candidates on The Hub and external sources (e.g., LinkedIn) to encourage applications.
2.4 The RSM will, in accordance with the guidelines agreed upon by The Parties, screen, filter, and reject candidates who do not meet the qualifications for the Job. Qualified candidates will be assessed, graded on a 1-5 scale, and presented to the Customer, ready for interviews.
2.5. The job listing will be prominently featured and highlighted in search results on the Platform and in selected email alerts issued to candidates, following the current standards for featured job postings on the Platform.
3.1. Successful Hire: A hire made through the Platform. If multiple hires are made for the same position or any other, each will count as a Successful Hire.
3.2. External Hire: A hire made from candidates sourced outside the Platform (e.g., personal network, company website, other recruitment platforms). An External Hire applies only to candidates sourced after the Commencement Date. If candidates are sourced both within and outside the Platform, the sourcing date determines the classification of the hire.
3.3. Non-Hire: If no suitable candidate is hired within 12 weeks. Any hire made of candidates produced as part of the Service within 24 months after the Commencement Date are considered a Successful Hire.
3.4. Customer Cancellation: If The Customer cancels or delays the recruitment process within 24 hours of the Commencement Date for reasons outside the control of the Service Provider.
3.5. Customer Obligations Breach: If you fail to meet the obligations under Section 4.
For up to 12 weeks from the Commencement Date or until a Successful/External Hire has been established, The Customer is obliged to;
4.1. Review, consider and process all candidates provided by the RSM in accordance with the Platform’s current standards for how candidates are processed within the Platform’s Applicant Tracking System. Specifically, no candidates should be left as “NEW” or remain in the “APPLIED” column for more than one week (7 days).
4.2. Contact new applicants that are presented by the RSM and that will not be rejected within one week (7 days), unless otherwise has been agreed upon with the RSM.
4.3. Respond to concrete requests from the RSM made through email, SMS or call within one week (7 days), unless otherwise has been agreed upon with the RSM.
The Service is a no-cure, no-pay service with the following pricing with reference to definitions in Section 3;
5.1. Price Successful hire: DKK 19 990, NOK 29 990, SEK 29 990, EUR 2690
5.2. Price External hire: DKK 5 990, NOK 8 990, SEK 8 990, EUR 790
5.3. Price Non-Hire: No charge
5.4. Price Customer Cancellation: DKK 9 990 NOK 14 990, SEK 14 990, EUR 1345
5.5. Price Customer Obligations Breach: DKK 7 990, NOK 12 990, SEK 12 990, EUR 1090
6.1. The Customer may at any time contact The RSM to request a Cancellation of the Service at no cost. However, The Service Provider remains the right to refuse any such requests and will almost always disallow the request if the Customer decides to stop the recruitment process for any reasons not controllable by The Service Provider. .
6.2. The Service Provider may terminate The Service with two weeks written notice without reasoning. The Customer is not required to pay whenever The Service is canceled by The Service Provider.
7.1. The Service Provider can not guarantee for specific results related to any services from The Platform unless explicitly specified in the terms and conditions and/or contract with the Customer.
7.2. To the maximum extent permitted by applicable law, the Service Provider is not liable to the Customer in respect of any loss or damage the Customer suffers in connection with this agreement and the Service provided by the Service Provider.
8.1. This agreement is interpreted and enforced in accordance with the law of the place where The Customer is located if the customer is located in Norway, Sweden, Finland or Denmark (The Nordics). In circumstances where The Customer is located outside the Nordics, Norwegian law will apply. All dispute resolution proceedings will be conducted in the country, state or province in accordance with the above. If any provision of these terms and conditions is held void or unenforceable under the applicable law, the other provisions shall remain in force.