Proofpoint is seeking a proactive, responsible, and highly organized individual to join the Professional Services Operations team. As an Operations Technical Project Coordinator, you will be responsible for coordinating logistics and resources for our Proofpoint Essentials (SME customer) projects, then working with customers to implement their solution.
You should have strong organisational skills, high attention to detail, and the ability to multi-task and manage the dynamic schedules of customers and team members.
This is a semi-technical role, and the ideal candidate for this role will also have a background in email and managing web-based administrative tools. Resolving customer issues routinely includes working in complex product and infrastructure configurations, problem troubleshooting and isolation, performance tuning and optimisation, training the customers on product features, escalating product defects and issues and driving them towards resolution while managing the customer.
Your Day-to-Day:
- Be the first point of contact for customers who have purchased Essentials services.
- Coordinate with multiple parties (internal departments as well as the customer) to ensure timely and satisfactory resolution to technical issues, and completion of projects
- Drive Essentials implementations while working side-by-side with the customers to solve their unique problems
- Work with internal teams (most notably engineering, sales, product management) to address escalations, RFEs, etc
- Define and document the best practice techniques, processes, templates, and architectures for use by the greater field organisation
- Drive high levels of customer satisfaction
- Use Outlook, Salesforce, ServiceCloud and CloudCoach software to ensure proper tracking, scheduling, and communication for customer engagements
What You Bring:
- BSc Degree in Computer Science or related subject
- Industry experience in a customer-facing role such as project management, professional services, sales engineering or technical support
- Strong project management skills with a high attention to detail
- Experience managing complex, concurrent projects and leading them to completion.
- Knowledge of common internet protocols and how they work, particularly HTTP, SMTP, IMAP, RFC822, LDAP, PKI
- Knowledge of networking topology, TCP/IP protocol, network configuration & components (firewalls, routers, etc.)
- Demonstrated experience in working with broad cross-functional teams
- Excellent organisational, analytical, negotiation, and influence skills
- Ability to work independently and adapt quickly while maintaining a positive attitude
- Strong office application skills (Outlook, PowerPoint, Word, Excel, Visio etc.)
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
This job comes with several perks and benefits
Get your caffeine fix to get you started and keep you going.
Kids are the future, go spend time with them.
We take care of you, even when you are old and wrinkly.
Social gatherings and games; hang out with your colleagues.
Easy access and treehugger friendly workplace.