Site Reliability Engineer

Salary Competitive

All Gravy is the all-in-one employee app designed for front-line, hospitality, and retail workers. 🥞

The next generation of employees are used to apps like Instagram, TikTok and Spotify in their personal lives but when they go to work at a restaurant chain or retail store, they're met with software created before they were born. All Gravy is changing that. We're modernising the tools for frontline employees and transforming the experience into one that is engaging and motivating; making their lives easier from getting paid to developing their careers. We innovate on the whole employee journey: from being recruited, onboarded, and growing skills, to knowing when to work and connecting with co-workers. We already work with some of the most exciting brands in Northern Europe - Gail's, L’Osteria, Pizza Pilgrims, Honest Burgers, Ottolenghi, Dishoom, Q8, 7-Eleven, and Best Western.

We've grown 300% over the last year and are now accelerating our expansion further into new markets. Our team spans a wide range of nationalities and backgrounds, united by one mission: to shape the future for shift and gig workers everywhere. We're passionate, hard-working, and just getting started the best is genuinely yet to come. If you want to do meaningful work, move fast, and be part of a team that's changing an entire industry, we'd love to have you on board. 🚀

🤩 About the role

We're looking for an ambitious Site Reliability Engineer who will contribute across the full platform surface (CI/CD, infrastructure as code, deployment tooling, internal developer experience), while owning two domains in particular: how reliably our services run in production, and how well we monitor and respond to security issues across our stack. You'll be writing code, running migrations, tuning pipelines, investigating alerts, and responding to incidents, not just writing runbooks and diagrams. This role is part of the Platform team that owns the foundations the rest of engineering builds on, and within that team you'll be the main person responsible for uptime and security. You'll work closely with the rest of the Platform team and with engineering leadership to shape strategy, but this is a hands-on role.

🎯 What You Will Do

  • Reliability & Observability: Define what "good" looks like for our services. SLOs and error budgets, metrics, logs, traces, alerting that actually helps the on-call engineer, and dashboards that tell the story of what the system is doing.

  • Incident Response: Build and run our incident management practice. Lead incidents when they happen, drive blameless postmortems, and turn findings into durable improvements. Make on-call a reasonable experience for every engineer.

  • Security Monitoring & Response: Own the day-to-day of keeping our platform secure. Triage and resolve security alerts, monitor our cloud and application surface, manage vulnerability and dependency patching, and run point on security incidents when they happen. You'll be the Platform team's primary owner here, partnering with the rest of engineering on harder or broader security questions as they come up.

  • Platform & Developer Experience: Contribute to the infrastructure and tooling our engineers ship on. CI/CD pipelines, infrastructure as code, environments, deployment flows, and the countless small frictions that add up to either fast teams or slow ones. The goal is to make shipping safe, quick, and boring.

  • Performance: Help us understand and improve the performance of our product, from database queries to mobile app cold starts, working with product teams to identify and fix what matters.

  • Reliability Culture: Be the person who makes reliability feel like a partner rather than a blocker. Teach engineers to own their services, establish lightweight processes, and help the whole engineering org level up on how production actually works.

All Gravy is undergoing high growth hence the job and responsibilities will develop over time, and there will be plenty of opportunities for you to learn and grow.

🙌 You'll thrive here if you

You have great energy, a good sense of humour, and a disciplined problem-solver mindset. You thrive in fast-paced startup environments, take initiative on new projects, and see them through to completion. You are a real team player with a genuine learning and growth mindset organised, passionate, and self-driven. Most importantly, you are excited about building something big and want to grow personally along the way.

What you bring

  • Solid hands-on experience as an SRE, platform engineer, DevOps engineer, or in a closely related role, including:

  • Running production services on a major cloud provider (AWS, GCP, or Azure), infrastructure as code with Terraform, Pulumi, or similar, container orchestration with Kubernetes, ECS, or equivalent, and CI/CD pipelines and deployment tooling.

  • You are comfortable owning observability across metrics, logs, traces, and alerting, handling incident response and on-call practice, and applying security fundamentals including IAM, secrets management, network segmentation, vulnerability management, and cloud security monitoring.

  • You are able to work full-time from our Copenhagen/London office or remotely within our hybrid model. Either way, you are available during core Central European working hours.

  • You communicate fluently in English.

An advantage if you have experience with:

  • TypeScript / Node.js codebases

  • MongoDB or other document databases

  • Multi-tenant SaaS products

  • Performance engineering on mobile or web products

  • Cost optimization at scale

💎 Why All Gravy

  • Grow fast, for real. We promote from within, move quickly, and give you real responsibility from day one.

  • Top equipment. You'll receive all new equipment to do your best work.

  • A culture that actually develops you. Honest feedback, active coaching, and the autonomy to experiment. We invest in you because your growth is our growth.

  • Work that matters. Your work will directly impact the daily lives of millions of frontline workers.

  • You'll work with people who've built, scaled, and won. Ex-founders, operators, all here because they want to do it again, bigger.

  • The good stuff too. Prime office location, team lunches, Friday bars, padel tournaments, wine tastings, offsites, top-tier equipment, and a fridge that's always stocked. We work hard and celebrate harder.

💡 Even if you do not tick every box on this page, you might be the perfect fit for the job! We treasure our learning culture and encourage all humble people to apply.

Perks and benefits

This job comes with several perks and benefits

Free coffee / tea
Free coffee / tea

Flexible working hours
Flexible working hours

Social gatherings
Social gatherings

Free office snacks
Free office snacks

Near public transit
Near public transit

Free friday beers
Free friday beers

See all 17 benefits

Working at
All Gravy

All Gravy: All the people stuff in one employee app - built for hospitality Hospitality is one of the largest employment sectors in Europe. It's also one of the most chaotic to operate. The average multi-site restaurant group or hotel brand manages hundreds of hourly workers across dozens of locations - none of whom sit at a desk, have a work email, or receive information through the same channel twice. The result is predictable. New starters show up on day one not knowing what to do. Training happens inconsistently, or not at all. Managers spend half their day answering the same questions on repeat. Communication happens in WhatsApp groups that the business doesn't own, can't audit, and can't control. Staff churn - already the highest of any industry, averaging 75% annually - gets worse. And operators have no way of knowing why. The tools that exist to solve this were built for office workers. They assume laptops, corporate email, and people who sit still. Hospitality doesn't work like that. All Gravy is the fix. We're a communications and learning app built specifically for multi-site hospitality operators - restaurant groups, hotel brands, contract caterers, quick-service chains. Our customers typically manage between 200 and 1,000 staff across multiple locations in the UK, Scandinavia, and Germany. The product gives operators one place to run everything people-related: Staff communications - a branded, structured feed that works like social media. Managers post to the right people by location, role, or team. Employees are notified. Everything is documented. No more WhatsApp chaos. Onboarding journeys - automated, role-specific sequences that start the moment a new hire is added to the system. They arrive on day one prepared, connected to the brand, and knowing what's expected of them. Training and learning - a full LMS designed for deskless workers, supporting both digital courses and in-person sessions, with attendance tracking, completion records, and automated reminders built in. Digital handbooks - a living, searchable library that employees access from their phone. Update once, everyone sees it instantly. No more outdated PDFs or laminated binders no one reads. AI assistant - trained on the operator's own content, not the internet. Employees get instant, accurate answers to questions about policies, procedures, and their role. Managers stop answering the same things over and over. The employee experience looks and feels like a social media app - because that's what people actually use. Adoption is high because the product meets people where they already are. The admin side is a web dashboard where operators build and manage everything centrally, with full visibility into engagement, training completion, onboarding progress, and team sentiment across every location. The problem is big. There are roughly 90 million deskless workers in Europe. Hospitality alone employs millions, with vacancy and churn rates that cost the sector billions in lost revenue every year. The tools available to operators haven't kept up with what the problem actually requires. The opportunity is clear. Operators who invest in their people's experience - making them feel informed, connected, and supported from day one - see measurably lower turnover, better training compliance, and lower management overhead. All Gravy makes that investment easy, scalable, and consistent across every location in a business. We've raised €5.8M+ to date, backed by Moonfire Ventures, Scale Capital, and a syndicate of angels including senior operators and investors from Google, Deliveroo, and Peakon. Our customers include some of the largest hospitality operators in Northern Europe. We're building the operating layer for the front-line hospitality workforce - the infrastructure that makes it possible to run a great team at scale, not just at one site, but across all of them.

Read more about All Gravy

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