Counter Staff – Oslo Gardermoen (PIE VAT)

Location: Oslo Airport Gardermoen, Norway (on-site)

Employment type: Full-time / Part-time

Reports to: Counter Manager

Company: PIE Systems

About PIE Systems

PIE Systems is a fast-growing fintech company transforming the $70B+ tax-free shopping industry. Our digital VAT refund platform replaces outdated, paper-based processes with a seamless and automated experience for both tourists and merchants.

Founded in Copenhagen, PIE operates across Europe and Japan with a global team. Oslo Airport Gardermoen is a key location in our continued European expansion.

The Role

As Counter Staff, you will be the face of PIE VAT at Oslo Airport, assisting international travellers with VAT refund processing and ensuring a smooth, efficient, and friendly customer experience.

You will work closely with the Counter Manager and team to support daily operations, handle customer interactions, and maintain high service and compliance standards in a fast-paced airport environment.

Key Responsibilities

Customer Service & Counter Operations

• Assist travellers with VAT refund processing, ensuring accuracy and compliance.

• Verify documentation and support basic inspection of goods when required.

• Deliver a professional, efficient, and friendly customer experience.

• Answer customer questions and guide them through the refund process.

• Handle basic inquiries via email or support tools when needed.

  
  

Operational Support

• Support daily counter operations to ensure smooth workflow and minimal wait times.

• Follow established procedures and service standards set by the Counter Manager.

• Help maintain a clean, organised, and fully operational counter environment.

• Assist during peak hours to manage high customer volumes effectively.

  
  

Team Collaboration

• Work closely with the Counter Manager and team to ensure consistent service delivery.

• Provide feedback on customer interactions and potential process improvements.

• Participate in training and onboarding programs.

What We’re Looking For

Experience

• Experience in a customer-facing role (retail, hospitality, travel, or similar).

• Experience working with international customers is a plus.

• Experience in airport, retail, or VAT/tax-free services is an advantage.

  
  

Skills & Mindset

• Strong customer service and communication skills.

• Detail-oriented and able to follow processes accurately.

• Friendly, approachable, and service-minded.

• Able to work in a fast-paced, high-traffic environment.

• Reliable, flexible, and a strong team player.

• Comfortable using digital tools and systems.

  
  

Languages

• Fluent in English and Norwegian (written and spoken).

• Additional languages (e.g., German, Mandarin, or other European languages) are a plus.

Why Join PIE?

• Be part of launching and operating a new service at a major international airport.

• Join a fast-growing, international fintech company.

• Gain valuable experience in a dynamic, customer-facing role.

• Work in a diverse and energetic team environment.