Hi there! 👋🏻

Hi, I’m Andrea, Chief Commercial Officer at MeetingPackage. I am looking for a Customer Success Manager to join our lovely Customer Success team. We are a team of 10 people based in Europe and America. As a Customer Success Manager, you will have an essential role in ensuring customer satisfaction and success. You will be our customers' primary point of contact, supporting the implementation team, providing ongoing support, securing adoption, and resolving any technical issues they face.

We, at MeetingPackage, are a diverse team of 50+ professionals from 20+ nationalities. We value transparency, communicating with trust and honesty, and ownership, embracing an "I'll figure it out" attitude. Teamwork is essential—we learn from and support one another, always striving to win as one. Our ambition drives us to think big, tackle challenges, and continuously improve. And through it all, we never forget the importance of laughter—taking our work seriously but not ourselves, staying friendly, open, and always ready for a good laugh. We come together regularly, e.g., organizing kick-off events—most recently in Alicante, Spain, in January 2026.

Our HQ is located in Espoo, Finland, but we have a lot of customers in Europe and the UK, mostly in the CET time zone. You can work remotely anywhere within Europe.

In this role, you will...

• Build and maintain strong customer relationships with our existing customers. Read more about our customers here.
• Start working with individual hotels and smaller customers, gradually moving more towards our key accounts.
• Lead customer implementation projects and involve all stakeholders.
• Address customer inquiries and technical issues in a timely and professional manner.
• Provide troubleshooting assistance and escalate as needed to ensure prompt resolution.
• Communicate our unique offerings effectively to existing customers.
• Collaborate closely with internal teams, e.g., our product and sales teams, to advocate for customer needs and ensure a seamless customer experience.

You'll feel at home if you...

• Have some years of experience in a Groups & Meetings role in the hotel industry.
• Have a background in B2B sales and account management.
  
• Are detail-oriented with strong problem-solving skills, focusing on delivering exceptional customer service and driving customer satisfaction.
• Are able to build rapport and credibility with customers.
• Enjoy working in a diverse environment where ownership, trust, and collaboration are expected from everyone.
• Are tech-savvy and comfortable troubleshooting customer issues using CRM tools (e.g., HubSpot), Slack, Gmail, and other relevant platforms.
• Embrace and contribute to our core company values—Transparency, Ownership, Teamwork, Ambition, and Laughter—that guide us daily.
• Communicate fluently in English, both written and spoken.
• Are based in Europe with a valid work permit.

Why now is a great time to join?

• We're on the move. With enough capital to fuel our growth, we're committed to finding the best people to help build a company everyone enjoys working at.
• You're joining a team, not just a company. Together, we celebrate, brainstorm, and occasionally indulge in Tuesday pizza parties during our bi-weekly team meetings at the Espoo office.
• The industry is evolving. Hotels and venues have been manually working on bookings for a long time. We're helping our customers—and the industry—take meeting and event booking online.
• You're in good hands. Our compensation package includes salary, stock options, and a bonus program. In addition, we offer a flexible working model (remote, hybrid, or on-site based on your preference and location), healthcare, a working-from-home budget, and company events that bring everyone together.
  
  

Our hiring process:

• Recruiter screening call
• First interview with our Chief Commercial Officer
• Home assignment
• Interview with the team + home assignment
• Final interview with our CEO
  
  

About MeetingPackage
We are a software company that allows hotels and event venues to sell, operate, and manage their Meetings & Events spaces. MeetingPackage improves the Meetings & Events booking process for meeting planners and event venues. We integrate with venues’ existing property management, sales & catering, and back-office solutions while delivering products to all customer-facing channels. Products include Venue & Sales Management Software, an online Booking Engine, and a Meetings & Events–specific Channel Manager. 🚀